LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
We are recruiting to fill the position below:
Job Position: Digital Business and Growth Specialist
Job Location: Ikeja, Lagos
Employment Type: Full-time
Reports To: Managing Director
Industry: Microinsurance Company
Job Summary
- To drive microinsurance sales, premium income, and customer retention through digital channels and strategic partnerships.
- The role will also supervise the IT team and ensure the availability, security, and reliability of the infrastructure required to support business operations, product launches, and strategic initiatives.
Key Responsibilities
- Develop and execute digital growth, customer-acquisition, sales, renewal, and retention strategies.
- Identify and develop partnerships with fintechs, payment platforms, e-hailing companies, e-commerce businesses, digital lenders, telecommunications companies, and other digital platforms.
- Prepare partnership proposals, business cases, financial projections, commercial offers, and implementation plans.
- Coordinate partner negotiations, due diligence, onboarding, system integration, testing, product launch, and performance reviews.
- Work with relevant teams to develop simple, affordable microinsurance products embedded within partner platforms and customer journeys.
- Manage digital sales campaigns and monitor enrolment, premium collection, policy activation, conversion, renewal, and profitability.
- Supervise the IT team, set priorities and service standards, and monitor performance and incident resolution.
- Ensure the availability and effective maintenance of systems, networks, applications, digital platforms, and other requisite infrastructure.
- Coordinate technology vendors, API integrations, cybersecurity, data protection, backups, and business-continuity arrangements.
- Analyse digital sales, partnership, customer, and system-performance data and recommend improvements.
- Prepare management reports and escalate significant commercial, operational, technology, and compliance risks.
Key Performance Indicators
- Digital premium and revenue growth.
- Policies sold through digital channels.
- Partnerships signed and activated.
- Customer acquisition, conversion, renewal, and retention.
- System availability and transaction-success rates.
- IT incident-resolution and project-delivery time.
- Timely availability of infrastructure for business initiatives.
- Customer and partner satisfaction.
Qualifications and Experience
- Bachelor’s Degree or HND in Information Technology, Computer Science, Business Administration, Marketing, Finance, Insurance, or a related field.
- 3 - 5 years of experience in digital business, partnerships, technology management, fintech, insurance, e-commerce, or financial services.
- Master degree is an advantage
- Experience supervising IT personnel or coordinating infrastructure, digital integrations, technology vendors, and related projects.
- Strong knowledge of digital sales, partnership development, data analysis, project coordination, cybersecurity, and data protection.
- Excellent commercial, leadership, negotiation, communication, and problem-solving skills.
Salary
Very Attractive and Competitive.
