Talent & Workforce Operations Lead Job

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Talent & Workforce Operations Lead

Job Location: Lagos
Employment Type: Full-time

Description

• We are seeking a Talent & Workforce Operations Lead to drive how talent is sourced, deployed, and managed across our field operations.
• This role goes beyond traditional HR — it focuses on aligning hiring, workforce deployment, and performance management with business goals.
• The ideal candidate will ensure we have the right people in the right locations, performing effectively and contributing to operational success.

Key Responsibilities
Workforce Planning & Deployment:

• Translate business targets into workforce requirements by role and location
• Support deployment planning across regions to ensure adequate coverage
• Monitor workforce distribution and identify gaps or inefficiencies.

Recruitment Pipeline & Sourcing:

• Track and manage the end-to-end recruitment pipeline
• Monitor candidate flow from sourcing to activation
• Evaluate sourcing channels (agents, referrals, HR) based on performance.

Process Optimization:

• Partner with HR to improve recruitment efficiency and quality
• Support development of role-specific hiring benchmarks
• Reduce time-to-hire while maintaining hiring standards.

Performance Tracking & Insights:

• Monitor field performance metrics (productivity, approvals, collections)
• Identify performance gaps across teams and locations
• Provide actionable insights to support decision-making.

Workforce Operations & Governance:

• Ensure consistency in onboarding and deployment processes
• Track adherence to operational standards in the field
• Support reporting and dashboard development.

Training & Incentives:

• Identify capability gaps and support training improvements
• Provide input into incentive structures to drive performance.

Requirements

• Bachelor’s Degree in Business, HR, Operations, or related fields
• 1 - 3 years of experience in Talent Operations, HR Operations, or Business Operations
• Experience working with field or distributed teams
• Strong understanding of recruitment pipelines and sourcing channels
• Strong analytical skills (Excel, dashboards, reporting)
• Ability to translate data into actionable insights