Sales Assistant (Pharmacy)

Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Community Pharmacy
Work Structure: On-site

Description

• Sales experience is a strong prerequisite for this role.
• We are looking to hire a smart, proactive, customer-focused, and sales-driven Pharmacy / Sales Assistantto join its team.
• This role requires someone who can combine excellent customer service with strong sales ability, pharmacy support, content writing, and proper follow-up with patients and customers.
• The ideal candidate must be passionate about healthcare service, confident in sales, organised with inventory management, and able to support patients professionally.

Key Responsibilities
Sales & Customer Service:

• Ensure excellent customer experience from enquiry to purchase.
• Support the pharmacy’s sales targets through active selling, upselling, cross-selling, and customer relationship management.
• Maintain good relationships with walk-in customers, repeat customers, and corporate clients.
• Handle customer complaints or concerns politely and escalate when necessary.
• Attend to customers professionally and warmly.
• Provide accurate product information to customers within approved limits.
• Identify customer needs and recommend suitable products where appropriate.
• Promote and sell pharmacy products, wellness items, supplements, personal care products, and other approved healthcare products.

Patient Support & Follow-Up:

• Support patients with basic guidance on product use, dosage reminders, refill reminders, and general wellness support under the supervision of the Pharmacist.
• Support chronic care patients with reminders for routine refills and wellness checks.
• Follow up with customers after purchases where necessary to encourage adherence, refill, and continued care.
• Maintain a patient/customer follow-up tracker.
• Ensure all patient-related information is handled with confidentiality and professionalism.
• Escalate health-related concerns to the Pharmacist immediately.

Inventory & Stock Management:

• Track inventory levels and notify management when products are low.
• Support stock-taking, product counts, and reconciliation.
• Ensure shelves are properly arranged, clean, labelled, and well stocked.
• Help maintain accurate sales, stock, and inventory records.
• Monitor expiry dates and ensure proper stock rotation using FIFO/FEFO methods.
• Report damaged, expired, or slow-moving products promptly.
• Assist in receiving, arranging, and monitoring stock.

Pharmacy Support:

• Assist the Pharmacist and pharmacy team in daily operations.
• Ensure the pharmacy environment is clean, organised, and professional.
• Package and label products appropriately as directed.
• Support prescription processing under the supervision of the Pharmacist.
• Follow all company policies, health standards, and pharmacy operating procedures.
• Maintain professionalism when dealing with customers, patients, vendors, and team members.

Article & Health Content Writing:

• Write engaging, and accurate health articles, wellness tips, product education posts, and customer awareness content.
• Research health topics and simplify them for everyday readers.
• Contribute creative ideas for health campaigns, product promotions, and awareness days.
• Support the creation of health-related content for social media, newsletters, blogs, and customer education.
• Ensure health content is reviewed and approved by the Pharmacist before publication.

Marketing & Business Growth Support:

• Assist with social media content ideas, captions, product highlights, and health education posts.
• Support online and offline sales activities where required.
• Encourage repeat purchases through excellent service and follow-up.
• Support pharmacy promotions, awareness campaigns, outreach activities, and customer engagement initiatives.
• Help grow the pharmacy’s customer base through referrals, relationship building, and consistent customer care.

Requirements
The ideal candidate should have:

• Previous experience in pharmacy retail, healthcare sales, pharmaceutical sales, customer service, or retail sales.
• Must be willing to learn and grow within the company.
• Knowledge of medicines, supplements, wellness products, and personal care products.
• Basic computer literacy and ability to use POS, inventory systems, Microsoft Office, or Google Workspace.
• Good customer service attitude.
• Minimum of B.Sc., or relevant qualification in a pharmacy, pharmacology, health, science, sales, or related field.
• Ability to follow instructions and work under the supervision of a Pharmacist.
• Must be honest, organised, proactive, and responsible.
• Good inventory and stock management skills.
• Ability to multitask in a busy pharmacy environment.
• Strong attention to detail.
• Strong sales ability is very important.
• Good communication and interpersonal skills.
• Ability to write simple, clear, and engaging health-related articles or social media content.

Core Skills Required:

• Communication skills
• Pharmacy support
• Social media content support
• Health article writing
• Attention to detail
• Product promotion
• Professionalism and confidentiality
• Record keeping
• Patient support and follow-up
• Teamwork
• Sales and customer service
• Inventory management
• Stock monitoring
• Customer relationship management

Who We Are Looking For:

• We are looking for someone who is friendly, confident, persuasive, and passionate about helping people. The right candidate must be able to sell, communicate clearly, follow up with customers, manage stock properly, and support the pharmacy team in delivering excellent healthcare service.
• This role is ideal for someone who understands that a community pharmacy is not just a place where people buy medicine, but a trusted healthcare space where customers receive support, guidance, and care.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to: [email protected]using "Sales Assistant in a Pharmacy" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.