Clients Relations Manager

We are recruiting to fill the position below:

Job Title: Clients Relations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers.
• You will resolve any issues that arise to ensure customers are satisfied with our services.

Responsibilities

• Ensure both the company and clients adhere to contract terms
• Create plans to address clients’ business needs
• Build relationships with key employees among customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
• Schedule regular meetings with customers to ensure they are satisfied
• Study competition to find new ways to retain customers
• Act as point of contact for complaints and escalate issues as appropriate
• Advise clients on creating profitable processes
• Help sales team up-sell or cross-sell services and products
• Set sales and revenue targets and work diligently to meet them

Requirements and skills

• A customer-oriented attitude
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• Background in customer service; industry knowledge is a plus
• Problem-solving aptitude
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Ability to work well with a team.
• Excellent communication and negotiation skills