Head of Customer Service

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of
‘Impossibility is Nothing’.

PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

Location: Opebi - Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Experience in the real estate industry is an added advantage.
• The ideal candidate should possess excellent leadership, communication, and problem-solving skills, with a proven ability to drive customer satisfaction.
• We are seeking an experienced, customer-focusedHead of Customer Serviceto lead our customer service team and ensure exceptional client experiences throughout the property acquisition and after-sales processes.

Key Responsibilities

• Collaborate with the Sales, Marketing, and Operations teams to enhance the overall customer experience.
• Develop and implement customer service strategies to improve client satisfaction and retention.
• Monitor service quality, team performance, and ensure compliance with company standards.
• Lead and supervise the customer service team to deliver exceptional customer support.
• Prepare customer service reports and provide recommendations for continuous improvement.
• Manage customer inquiries, complaints, and escalations in a timely and professional manner.

Requirements

• Strong leadership, interpersonal, and conflict-resolution skills.
• Experience in the real estate industry is an added advantage.
• Applicants residing in Opebi, Ikeja, or its environs will be given preference.
• Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Minimum of 5 years' experience in customer service, with proven leadership or managerial experience.
• Proficiency in Microsoft Office Suite and CRM software.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "HEAD OF CUSTOMER SERVICE" as the subject of the email.

Note: Only shortlisted candidates will be contacted.