Customer Relationship Officer

Elite Logistics & Development Services Limited is an indigenous company with its operating office in Lagos and duly registered under the companies and allied matters ACT 1990 with RC1195367. ELADS Limited prides itself in meeting modern-day civil engineering, construction and general contracts administration challenges and ensuring timely, successful completion of projects.

Elite Logistics & Development Services Limited strives to conduct its business fairly and honestly with consideration to the long-term needs of all its stakeholders. Competitive tendering, professional management, quality construction, an excellent safety record, a proven ability, cooperative and proactive approach have ensured our delivery of highest quality workman Poship and client satisfaction in both the public and private sectors.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Lagos
Employment Type: Full-time

Job brief

• Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
• We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Responsibilities

• Approach potential customers to establish relationships
• Gain solid knowledge of competitors.
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Forward upselling and cross-selling opportunities to the sales team
• Aim to preserve customers and renew contracts
• Promote high-quality sales, supply and customer service processes
• Resolve customer complaints quickly and effectively

Requirements and skills

• BSc/BA in Business Administration or similar field.
• Proven experience as a Client Relationship Manager
• Teamwork and leadership skills
• Experience in sales or customer service is preferred
• Excellent communication skills
• Aptitude for fostering positive relationships
• Knowledge of customer relationship management (CRM) practices
• Problem-solving attitude
• Customer-oriented mindset.