Guest Experience Hostess

We are recruiting to fill the position below:

Job Title: Pastry Chef

Location: Abuja (FCT)
Job Type: Full time
Job Category: Guest Services, Operations, and Front Office
Job Identification: 210132

Here's what you'll do during a typical day

• Specifically, you will be responsible for performing the following tasks to the highest standards:
• As a Hostess, you are responsible for delivering a warm, welcoming, and seamless arrival experience for guests, ensuring efficient seating, accurate communication, and service excellence at all times.
• You will also be required to demonstrate strong coordination with the Food & Beverage team and uphold Hilton standards.

Responsibilities

• Follow correct reporting procedures if faced with issues
• Comply with hotel security, fire regulations and all health and safety legislation
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary, which are legible and accurate, passing them on to the appropriate person without delay
• Provide accurate wait-time estimates and manage guest expectations during busy periods
• Ensure guests feel recognized, valued, and engaged throughout their experience
• Welcome guests upon arrival, acknowledge reservations, and escort them to tables
• Ensure knowledge of menu and all products
• Has a good knowledge of the bar's seating arrangements
• Manage guest queries in a friendly, timely, and efficient manner
• Handle guest complaints or concerns professionally and escalate when necessary

What It Takes to Make the Stay
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum of HND / BS.c
• Previous experience in cash handling
• Knowledge of Food Hygiene Regulations.
• Experience in Food and Beverage/ Guest Experience department and/or industry

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Excellent grooming standards
• Positive attitude
• Flexibility to respond to a range of different work situations
• Ability to work under pressure in a fast-paced environment
• Committed to delivering high levels of customer service
• Conflict resolution and problem-solving skills
• Professional telephone etiquette.
• Good communication skills (oral and written)
• Time management and prioritization skills
• Emotional intelligence and cultural sensitivity
• Ability to work on your own or in teams