Hotel Operations Supervisor

Welcome to Teestone Hotel & Apartments, a modern boutique hotel located in the peaceful neighborhood of Ikeja and only 15 minutes from Muritala Muhammed International Airport. For travelers searching for hotels in Ikeja, Teestone offers the perfect combination of comfort, convenience, and contemporary hospitality. Whether you are visiting Lagos for business, attending meetings in Ikeja, catching an early flight, or simply planning a relaxing staycation, our hotel provides a stylish and welcoming environment designed to make your stay memorable.

Unlike many traditional hotels near Lagos airport, Teestone Hotel & Apartments provides guests with a quieter and more relaxing setting away from the heavy airport traffic while still maintaining quick and easy access to the airport and major commercial areas of Ikeja. Our thoughtfully designed rooms, rooftop bar, suspended swimming pool, and personalized guest experience make Teestone one of the most comfortable places to stay for visitors looking for quality accommodation in Ikeja.

We are recruiting to fill the position below:

Job Title: Hotel Operations Supervisor

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Job Summary

• Support the Hotel Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving efficiency across departments.

Responsibilities
Operations & Guest Service:

• Assist in managing front desk, housekeeping, and F&B operations.
• Oversee room assignments, check-in/check-out processes, and coordinate with departments.
• Handle guest inquiries, complaints, and requests promptly, ensuring high satisfaction.

Administration & Compliance:

• Support budgeting, monitor expenses, and track occupancy reports.
• Ensure compliance with hotel policies, safety standards, and local regulations.
• Manage staff schedules, performance evaluations, and training coordination.

Marketing & Sales:

• Collaborate with marketing team on guest engagement and feedback initiatives.
• Assist in promoting hotel services, packages, and events.

Problem Solving & Leadership:

• Lead a team, foster a positive work environment, and drive service excellence.
• Handle operational issues, escalate critical matters to the Hotel Manager.

Requirements
Qualifications and Experience

• Candidates should possess an HND/Bachelor’s Degree in Hospitality Management or related field with at least2+ years in hotel management or a similar supervisory role.

Skills:

• Fluent in English, additional languages a plus.
• Strong leadership, communication, and problem-solving abilities.
• Personal Traits: Customer-focused, adaptable, and detail-oriented.
• Proficient in hotel management software (e.g., PMS).