Hotel Supervisor and Resort Supervisor

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking an experienced and proactive Hotel Supervisor and Resort Supervisorto oversee the daily operations of a hotel in Abuja.
• The ideal candidate will ensure exceptional guest experiences, supervise staff, maintain operational standards, and support the hotel's profitability through effective leadership and attention to detail.

Key Responsibilities

• Coordinate with housekeeping and maintenance teams to ensure facilities are well maintained.
• Enforce hotel policies, health and safety standards, and service quality procedures.
• Maintain occupancy records, daily reports, and operational documentation.
• Handle emergencies and make sound operational decisions when required.
• Monitor inventory levels and coordinate procurement of operational supplies.
• Train, coach, and evaluate staff performance.
• Supervise the hotel's day-to-day operations to ensure smooth service delivery.
• Monitor room readiness, cleanliness, and overall hotel presentation.
• Lead, schedule, and manage front office, housekeeping, and other operational staff.
• Ensure excellent customer service and promptly resolve guest complaints.
• Oversee guest check-in and check-out processes when necessary.
• Assist management in implementing strategies to improve guest satisfaction and operational efficiency.

Requirements

• Professional appearance and customer-focused attitude.
• Experience working in a hotel, resort, or luxury hospitality environment is an advantage.
• 2–5 years' experience in hotel operations, with at least 2 years in a supervisory role.
• Excellent communication and interpersonal abilities.
• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
• Proficiency in Microsoft Office and hotel management software/PMS.
• Strong problem-solving and conflict-resolution skills.
• Ability to work flexible hours, including weekends and public holidays.
• Strong leadership and team management skills.

Key Competencies:

• Guest service excellence
• Ability to work under pressure
• Decision-making
• Time management
• Attention to detail
• Operational planning and coordination
• Leadership and people management
• Communication and interpersonal skills