Call Center Agent

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Description

• The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.
• We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Document customer interactions and update records in the system.
• Resolve customer complaints and issues in a timely and professional manner.
• Answer incoming calls and/or make outbound calls to customers.
• Follow call center scripts, procedures, and compliance guidelines.
• Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.
• Escalate complex issues to supervisors when necessary.

Requirements

• Education: High School Diploma or equivalent (University Degree is a plus).

Experience:

• Familiarity with CRM or call center software.
• Previous call center or customer service experience.
• Ability to work flexible shifts, including evenings or weekends.

Skills:

• Customer-oriented mindset and problem-solving ability.
• Basic computer skills and ability to navigate multiple systems.
• Strong verbal communication and active listening skills.
• Ability to remain calm and professional in high-pressure situations.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: For more enquiries, send a chat to 07074742465 (Whatsapp)