Fiber Installation Support Technician Job

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below:

Job Position: Fiber Installation Support Technician

Job Location: Lagos
Employment Type: Full-time

Description

• Prior experience in fiber installation or civil works
• Familiarity with tools and techniques used in cable pulling and duct installation
• Good physical fitness and ability to work in challenging environments
• Strong work ethic, punctuality, and readiness to work flexible hours
• Ability to follow instructions and work under supervision
• Must be reachable by phone and available to report to the field on short notice
• Safety-conscious with knowledge of basic HSE practices

Key Responsibilities

• Assist fiber installation teams with day-to-day deployment tasks
• Run and pull fiber optic cables through ducts, trenches, and buildings
• Lay and secure HDPE ducts and conduits
• Remove interlocks and other physical obstructions on-site
• Support thrust boring operations and other trenchless installation techniques
• Perform physical groundwork as required during fiber deployments
• Be on-call and readily available to respond to urgent assignments, including weekends and holidays
• Ensure tools and materials are properly used, stored, and maintained
• Follow all company and industry safety protocols during fieldwork
• Coordinate effectively with the field supervisor and back office on deployment progress and issues.

Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required. - Physical ability to lift and move networking equipment during installations.

Method of Application
Interested and qualified candidates should send CV to: [email protected] using the Job Position as the subject of the mail.