Customer Relations Officer Job

BT Health and Diagnostic Centre (BTHDC) is an ultra-modern Diagnostic Center facility which provides Radiology and laboratory services at Lagos State University Teaching Hospital (LASUTH), Ikeja Lagos.

BTHDC is a Public Private Partnership (PPP) between PPC Limited and Lagos State Government. PPC Limited is affiliated to Philips Medical System (PMS), a global leader in providing clinical management and diagnostic technology, and have been successful in transferring latest technology to the healthcare industry in Nigeria.

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Greet and assist patients in a courteous and professional manner.
• Address patient inquiries regarding diagnostic services, scheduling, and results.
• Manage patient complaints and escalate issues to the appropriate department when necessary.
• Receive payments for diagnostic services, ensuring accuracy in transactions.
• Issue receipts to patients and maintain detailed records of all financial transactions.
• Reconcile daily cash and credit transactions, ensuring all payments are accurately recorded.
• Coordinate with the laboratory, radiology, and cardiology team to ensure timely delivery of diagnostic results.
• Issue diagnostic results to patients, ensuring confidentiality and accuracy.
• Provide explanations and clarifications regarding test results as needed.
• Provide patients with information on diagnostic procedures and preparation guidelines.
• Ensure patients understand follow-up procedures and report collection processes.??????

Requirements

• Bachelor's degree or HND in any relevant discipline.
• Minimum of 1 year of experience in customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.