Assistant Branch Manager

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Assistant Branch Manager

Location: Lagos
Employment Type: Full-Time

Job Summary

• The Assistant Branch Manager will support the Branch Manager in overseeing daily branch operations, driving sales performance, ensuring excellent customer service, and enforcing company policies and procedures.
• The role requires strong leadership, operational efficiency, and the ability to contribute to business growth while maintaining Mshel Homes Limited’s standards and brand reputation.

Key Responsibilities

• Assist in coordinating and supervising daily branch activities to ensure smooth operations.
• Ensure compliance with company policies, SOPs, and regulatory requirements.
• Support the implementation of strategic plans and operational targets set by management.
• Monitor branch expenses and assist in budget control.
• Prepare and submit weekly and monthly operational reports.
• Support the Branch Manager in achieving sales and revenue targets.
• Supervise sales executives and ensure adherence to sales processes.
• Assist in developing and implementing marketing and promotional activities.
• Build and maintain strong relationships with clients, partners, and stakeholders.
• Handle escalated client issues and ensure timely resolution.
• Assist in supervising, coaching, and motivating branch staff.
• Monitor staff attendance, performance, and discipline in line with HR policies.
• Support onboarding and training of new employees.
• Promote teamwork, professionalism, and a positive work culture.
• Ensure high standards of customer service and client satisfaction.
• Handle customer complaints and feedback professionally.
• Ensure proper documentation and follow-up on client transactions.
• Ensure all transactions and activities comply with legal, regulatory, and internal control requirements.
• Support audits and inspections when required.
• Identify operational risks and recommend corrective actions.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Management, Marketing, Real Estate, or a related field.
• 5-7 years experience in sales, operations, or branch management, preferably in real estate or related industries.
• Prior supervisory or leadership experience is an added advantage.

Skills & Competencies:

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of sales operations and customer relationship management.
• Good analytical, reporting, and problem-solving skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft Office and CRM tools.