Customer Success Intern (Hybrid)

We are recruiting to fill the position below:

Job Title: Customer Success Intern (Hybrid)

Location: Yaba, Lagos
Employment Type: Full-Time (Internship)
Reports To: Customer Success Senior Associate

Job Summary

• This role is ideal for someone who enjoys engaging with people, solving problems, following up consistently, and supporting customers through a smooth and positive experience.
• We are looking for a smart, proactive and people - oriented and and sales-driven Customer Success Intern to join our team.
• The ideal candidate should have a strong customer success mindset, a good understanding of sales, strong persuasion skills, and the ability to identify customer needs, build relationships, support customer retention, and contribute to conversion efforts.

Responsibilities

• Support the Customer Success team with daily operations and reporting.
• Keep proper records of customer interactions, feedback and follow-ups.
• Support lead follow-up, conversion, upselling and customer retention efforts.
• Respond to customer enquiries professionally.
• Maintain relationships with prospects, learners and clients.
• Identify customer needs and recommend suitable solutions.
• Follow up with learners and clients to ensure a positive experience.
• Escalate customer issues where necessary.
• Support customer onboarding and engagement.

Requirements

• Provable sales experience is an added advantage.
• Sales-oriented mindset with the ability to persuade and follow through.
• Good communication and interpersonal skills.
• Strong attention to detail.
• Good use of email, Google Workspace or Microsoft Office tools.
• Strong customer service and relationship management skills.
• Ability to engage prospects, manage objections and support conversion.
• Ability to manage tasks, follow up and work with deadlines.
• Willingness to learn and work with a team.