Pharmacologist in a Reputable Community Pharmacy

Job Title: Pharmacologist

Location: Okota, Isolo - Lagos
Employment Type: Full-time
Industry: Community Pharmacy
Work Structure: On-site / Available for Night shift

Description

• Sales experience is a strong prerequisite for this role.
• We are looking to hire a smart, proactive, customer-focused, and sales-driven Pharmacologist to join its team.
• This role requires someone who can combine excellent customer service with strong sales ability, pharmacy support, content writing, and proper follow-up with patients and customers.
• The ideal candidate must be passionate about healthcare service, confident in sales, organised with inventory management, and able to support patients professionally.

Key Responsibilities
Sales & Customer Service:

• Identify customer needs and recommend suitable products where appropriate.
• Ensure excellent customer experience from enquiry to purchase.
• Promote and sell pharmacy products, wellness items, supplements, personal care products, and other approved healthcare products.
• Maintain good relationships with walk-in customers, repeat customers, and corporate clients.
• Support the pharmacy’s sales targets through active selling, upselling, cross-selling, and customer relationship management.
• Attend to customers professionally and warmly.
• Provide accurate product information to customers within approved limits.
• Handle customer complaints or concerns politely and escalate when necessary.

Patient Support & Follow-Up:

• Support chronic care patients with reminders for routine refills and wellness checks.
• Maintain a patient/customer follow-up tracker.
• Follow up with customers after purchases where necessary to encourage adherence, refill, and continued care.
• Ensure all patient-related information is handled with confidentiality and professionalism.
• Escalate health-related concerns to the Pharmacist immediately.
• Support patients with basic guidance on product use, dosage reminders, refill reminders, and general wellness support under the supervision of the Pharmacist.

Inventory & Stock Management:

• Assist in receiving, arranging, and monitoring stock.
• Support stock-taking, product counts, and reconciliation.
• Ensure shelves are properly arranged, clean, labelled, and well stocked.
• Help maintain accurate sales, stock, and inventory records.
• Track inventory levels and notify management when products are low.
• Monitor expiry dates and ensure proper stock rotation using FIFO/FEFO methods.
• Report damaged, expired, or slow-moving products promptly.

Pharmacy Support:

• Ensure the pharmacy environment is clean, organised, and professional.
• Assist the Pharmacist and pharmacy team in daily operations.
• Support prescription processing under the supervision of the Pharmacist.
• Maintain professionalism when dealing with customers, patients, vendors, and team members.
• Follow all company policies, health standards, and pharmacy operating procedures.
• Package and label products appropriately as directed.

Article & Health Content Writing:

• Research health topics and simplify them for everyday readers.
• Write engaging, and accurate health articles, wellness tips, product education posts, and customer awareness content.
• Ensure health content is reviewed and approved by the Pharmacist before publication.
• Support the creation of health-related content for social media, newsletters, blogs, and customer education.
• Contribute creative ideas for health campaigns, product promotions, and awareness days.

Marketing & Business Growth Support:

• Support online and offline sales activities where required.
• Encourage repeat purchases through excellent service and follow-up.
• Assist with social media content ideas, captions, product highlights, and health education posts.
• Help grow the pharmacy’s customer base through referrals, relationship building, and consistent customer care.
• Support pharmacy promotions, awareness campaigns, outreach activities, and customer engagement initiatives.

Requirements
The ideal candidate should have:

• Good customer service attitude.
• Must be honest, organised, proactive, and responsible.
• Must be willing to learn and grow within the company.
• Knowledge of medicines, supplements, wellness products, and personal care products.
• Good inventory and stock management skills.
• Minimum of B.Sc., or relevant qualification in a pharmacy, pharmacology, health, science, sales, or related fields
• Good communication and interpersonal skills.
• Strong attention to detail.
• Previous experience in pharmacy retail, healthcare sales, pharmaceutical sales, customer service, or retail sales.
• Ability to follow instructions and work under the supervision of a Pharmacist.
• Ability to write simple, clear, and engaging health-related articles or social media content.
• Strong sales ability is very important.
• Ability to multitask in a busy pharmacy environment.
• Basic computer literacy and ability to use POS, inventory systems, Microsoft Office, or Google Workspace.

Core Skills Required:

• Attention to detail
• Record keeping
• Communication skills
• Health article writing
• Stock monitoring
• Product promotion
• Social media content support
• Professionalism and confidentiality
• Inventory management
• Sales and customer service
• Customer relationship management
• Patient support and follow-up
• Pharmacy support
• Teamwork

Who We Are Looking For:

• This role is ideal for someone who understands that a community pharmacy is not just a place where people buy medicine, but a trusted healthcare space where customers receive support, guidance, and care.
• We are looking for someone who is friendly, confident, persuasive, and passionate about helping people. The right candidate must be able to sell, communicate clearly, follow up with customers, manage stock properly, and support the pharmacy team in delivering excellent healthcare service.