LVTOPSUN (Guangdong LVTOPSUN New Energy Co., Ltd.) isa professional Chinese manufacturer specializing in the research, development, production, sales, and service oflithium-ion energy storage batteries and systems, particularly for home and commercial use, offering solutions like LiFePO4 batteries, battery packs, and energy storage containers. Established in 2008, they focus on high-quality, safe, long-lasting products for solar energy integration, with business in over 50 countries.
We are recruiting to fill the position below:
Job Position: Customer Service Executive
Job Location: Amuwo Odofin, Lagos
Employment Type: Full-time
Job Summary
- In Nigeria’s growing renewable energy sector, a Customer Service Executive for a solar battery and inverter company acts as a critical link between technical sales and long-term customer satisfaction.
Key Responsibilities
- Responding promptly to inquiries via phone, WhatsApp, and email regarding solar inverter and battery issues from customers.
- Coordinating Engineers (After Sales) to resolve customers’ technical issues promptly.
- Managing customer orders, ensuring accurate data entry into systems, and coordinating with logistics teams for timely delivery.
- Providing basic troubleshooting for systems (e.g., explaining inverter codes or battery discharge rates) and escalating complex technical issues to engineers.
- Investigating and resolving complaints related to equipment performance, billing discrepancies, or supply delays professionally.
- Identifying opportunities to recommend battery upgrades or higher-capacity inverters to existing clients during support interactions.
- Proactively following up with customers post-installation to gather feedback and ensure system performance.
- Maintaining detailed records of all interactions and support tickets
Education
- BSc in Business Admnistration, Communications, or Social Sciences.
- Minimum of 3 years of working experience in customer service, preferably within the renewable energy or technology sectors
Skills:
- Familiarity with solar industry terminology, including lithium battery lifecycles and inverter load capacities.
- High empathy, problem-solving abilities, and the capacity to simplify technical information for non-technical customers.
- Fluency in English; proficiency in local languages like Hausa, Yoruba, or Igbo is often required for broader market reach.
- Proficiency in Microsoft Office Suite
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Position as the subject of the email.
Note
: Only candidates residing close to Amuwo Odofin and its environs would be given priority.
