At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.
We are recruiting to fill the position below:
Job Title: Customer Success Sales Specialist
Locations: Abuja (FCT), Abia, Adamawa, Akwa Ibom, Anambra, Bauchi, Bayelsa, Benue, Cross River, Delta, Ebonyi, Edo, Ekiti, Enugu, Imo, Kaduna, Kano, Katsina, Kebbi, Kogi, Kwara, Lagos, Niger, Ogun, Ondo, Osun, Oyo, Plateau, Rivers, Taraba, and Zamfara
Employment Type: Full-time
Description
- This role combines sales, customer relationship management, and post-sales support to drive customer satisfaction, retention, renewals, and revenue growth.
- The Customer Success Sales Specialist is responsible for acquiring new customers, nurturing existing client relationships, and ensuring customers achieve maximum value from the company's products and services.
- The ideal candidate is customer-focused, target-driven, and skilled at identifying opportunities to upsell and cross-sell while delivering exceptional service.
Key Responsibilities
- Gather customer feedback and provide insights to improve products, services, and customer experience.
- Conduct product demonstrations, presentations, and customer training sessions where necessary.
- Prepare periodic sales and customer success reports for management.
- Identify opportunities for upselling, cross-selling, and account expansion.
- Follow up on leads, renewals, and inactive customers to maximize business opportunities.
- Maintain accurate customer records, sales activities, and pipeline updates using CRM systems.
- Build and maintain strong, long-term relationships with existing customers.
- Ensure customers understand the features, benefits, and value of the company's offerings.
- Monitor customer engagement and proactively address issues that may affect satisfaction or retention.
- Identify and acquire new customers through prospecting, referrals, and outbound sales activities.
- Guide customers through onboarding and product/service adoption.
- Achieve individual sales, retention, and customer satisfaction targets.
- Collaborate with internal teams, including Sales, Operations, Marketing, Product, and Customer Support, to resolve customer issues promptly.
- Serve as the primary point of contact for customer inquiries, concerns, and support requests.
Requirements
- 1 year of experience in sales, customer success, account management, or business development.
- Bachelor's Degree / HND in Business Administration, Marketing, Sales, Economics, or a related field.
Required Skills:
- Team collaboration
- CRM proficiency
- Active listening and problem-solving abilities
- Excellent communication and interpersonal skills
- Presentation and product demonstration skills
- Adaptability and resilience.
- Customer relationship management
- Business development mindset
- Conflict resolution and complaint handling
- Sales and negotiation skills
- Time management and organizational skills
- Data analysis and reporting
- Customer onboarding and account management
Application Deadline:
9th August, 2026.
