Customer Service Representative (Enugu)

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Enugu

Job Summary

• The ideal candidate must possess strong communication skills and a passion for creating positive customer experiences.
• We are seeking a professional and customer-focused Customer Service Representative to manage customer interactions, respond to inquiries, resolve complaints, and ensure excellent service delivery.

Key Responsibilities

• Provide accurate information about products and services.
• Support daily operational activities as required.
• Process customer requests and follow up on issues until resolution.
• Maintain positive relationships with customers and ensure customer satisfaction.
• Attend to customer inquiries and complaints promptly and professionally.
• Collaborate with other departments to address customer concerns effectively
• Maintain proper records of customer interactions and transactions.

Requirements

• Ability to work under pressure and multitask effectively.
• OND/HND/B.Sc. Degree in any relevant discipline.
• Strong interpersonal and problem-solving abilities.
• Previous experience in the hospitality industry is mandatory.
• Candidates residing around Abakpa and its environs will be given preference.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.