Travel and Tour Consultant

We are recruiting to fill the position below:

Job Title: Travel and Tour Consultant

Location: Lagos
Job type: Full-time (Hybrid)

Description

• The ideal candidate will have a passion for travel and understand the complex logistics involved in crafting itineraries.
• Our consultant should be great communicators, with an ability to take a client’s request and build their desired travel package — all while navigating language barriers, time zones, and currency exchange rates.
• At NeGxy Travels, we help our clients plan and execute the perfect travel itinerary, from family vacations to romantic getaways. We seek a sharp, knowledgeable travel consultant to make our clients’ dreams a reality.

Responsibilities
Client Consultation and Advisory:

• Attend to enquiries via phone, WhatsApp, and in person.
• Work with clients to make last-minute changes or updates to their itinerary.
• Understand client travel needs and recommend suitable destinations and packages.
• Provide accurate information on visa requirements and travel guidelines.
• Stay up to date on the latest travel industry news and trends, such as cultural events and emergency situations.
• Build and maintain positive relationships with tourism organizations, including hotels, restaurants, tour vendors, and event-ticketing companies.
• Build and maintain positive relationships with tourism organizations, including hotels, restaurants, tour vendors, and event-ticketing companies.

Visa Processing and Documentation:

• Guide clients on interview preparation where necessary
• Review documents to ensure accuracy and completeness.
• Assist clients in preparing and submitting visa applications!

Booking and Reservations:

• Follow up with clients on payments and confirmations.
• Confirm all travel details and ensure proper documentation.
• Tour arrangements

Sales and Revenue Generation:

• Promote available travel packages and special offers.
• Meet assigned sales targets.
• Convert enquiries into paying clients.

Customer Relationship Management:

• Record keeping and reporting.
• Handle complaints and resolve issues professionally.
• Maintain good relationships with clients.
• Follow up before and after travel.

Compliance and Professional Conduct:

• Adhere strictly to company policies and procedures.
• Maintain confidentiality of client information
• Represent the company professionally at all times.

Preferred Qualifications

• Bachelor's Degree in Travel, Tourism, Hospitality,International Relations, or a related field.
• Excellent time management skills
• 3–5 years of travel agent experience in both agency and corporate settings across multiple industries
• Strong communication and sales skills
• Strong organizational and planning skills
• Familiarity with GDS booking system. (e.g Amadeus,Sabre) and CRM tool in an advantage.
• Understanding of foreign and domestic travel requirements or restrictions
• Familiarity with the latest travel trends, including popular vacation locations and activities.
• Strong Knowledge of visa application application procedures for major countries (e.g, UK,USA,Canada,Schegen.