Call Centre Executive (Registered Nurse) Job

MetroHealth HMO Limited is a licensed Health Maintenance Organization based in Lagos, Nigeria, established to provide accessible and affordable healthcare services. It offers health insurance plans for individuals, families, and corporate organizations. The company operates a wide network of accredited hospitals and healthcare providers nationwide. Its services include outpatient and inpatient care, maternity, emergency services, and telemedicine support. MetroHealth HMO leverages technology to improve healthcare access, efficiency, and customer experience.

Job Location: Lagos
Employment Type: Full-time

Summary

• We are seeking a qualified and dedicated Call Centre Executive (Registered Nurse) to join our team.

Key Responsibilities

• Attend to enrollees’ inquiries and complaints professionally
• Provide accurate information on healthcare benefits and authorization processes
• Liaise with healthcare providers and members to resolve issues promptly
• Escalate medical and operational concerns where necessary
• Maintain accurate records of calls and service requests
• Deliver excellent customer support in line with company standards.

Job Requirements

• Must be a Registered Nurse (RN) with valid professional certification
• Bachelor’s Degree or Diploma in Nursing
• Relevant experience in healthcare service delivery or HMO operations is an added advantage
• Strong communication and customer service skills
• Ability to handle patient/provider inquiries professionally
• Good knowledge of healthcare processes and medical terminology
• Strong problem-solving and multitasking abilities
• Proficiency in computer applications.

Method of Application
Interested and qualified candidates should send their CV and application to: [email protected] using "Application for Call Centre Executive (Registered Nurse)" as the subject of the mail.