Call Centre Executive (Registered Nurse)

2026-05-27
Lagos, Nigeria
Not specified
Healthcare

MetroHealth HMO Limited is a licensed Health Maintenance Organization based in Lagos, Nigeria, established to provide accessible and affordable healthcare services. It offers health insurance plans for individuals, families, and corporate organizations. The company operates a wide network of accredited hospitals and healthcare providers nationwide. Its services include outpatient and inpatient care, maternity, emergency services, and telemedicine support. MetroHealth HMO leverages technology to improve healthcare access, efficiency, and customer experience.

We are recruiting to fill the position below:

Job Title: Call Centre Executive (Registered Nurse)

Location: Lagos
Employment Type: Full-time

Summary

We are seeking a qualified and dedicated Call Centre Executive (Registered Nurse) to join our team.

Key Responsibilities

Attend to enrollees’ inquiries and complaints professionally
Escalate medical and operational concerns where necessary
Deliver excellent customer support in line with company standards.
Maintain accurate records of calls and service requests
Liaise with healthcare providers and members to resolve issues promptly
Provide accurate information on healthcare benefits and authorization processes

Job Requirements

Strong communication and customer service skills
Must be a Registered Nurse (RN) with valid professional certification
Ability to handle patient/provider inquiries professionally
Strong problem-solving and multitasking abilities
Relevant experience in healthcare service delivery or HMO operations is an added advantage
Good knowledge of healthcare processes and medical terminology
Bachelor’s Degree or Diploma in Nursing
Proficiency in computer applications.

How to Apply
Interested and qualified candidates should send their CV and application to: [email protected] using "Application for Call Centre Executive (Registered Nurse)" as the subject of the mail.

Application Deadline: 10th June, 2026.

Click link to Apply

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