Female Guest Service Agent

We are recruiting to fill the position below:

Job Title: Female Guest Service Agent

Location: Ojodu, Lagos
Employment Type: Full-time

The Role

• From transferring calls and taking messages to actioning guest requests, you will provide service that reflects Milestone Boutique Apartments’s crafted approach to hospitality and creates a seamless experience for our guests.
• As a Guest Services Agent, you will be the first voice of Milestone Boutique Apartments, ensuring every call and enquiry is handled with warmth, professionalism and care.

Responsibilities
You Will:

• Ensure that all prescribed and designed process, systems, and standards are maintained.
• Processing payments and maintaining accurate records
• Transfer calls, take messages and action requests efficiently and accurately
• Maintain guest balances, room credit availability and credit / deposits control policy.
• Be fully briefed pre and post shift and be aware of VIP’s or guest with special needs. Be aware of company policy that affect your role and always respect the privacy of our customers.
• Ensure that guest problems are resolved effectively but avoided whenever possible.
• Demonstrate an awareness of customer priorities, anticipate needs, and build rapport.
• Accurately capture and update guest information
• Answer incoming calls in a warm, friendly and hospitable manner
• To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
• Ensuring smooth front office operations
• Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable.
• Handling reservations and guest enquiries
• Communicate clearly between customer, reservations and housekeeping and other Milestone Boutique Apartments operating departments.
• Continuously capture guest preferences and maintain guest profiles in PMS.

Ideal Candidate

• You bring excellent communication skills and ideally experience in a guest facing or call handling role, preferably within luxury hospitality. Organised, attentive and proactive, you take pride in creating memorable first impressions and seamless experiences for guests. With a warm personality and a collaborative spirit, you thrive in a fast paced environment and enjoy being part of a team that delivers
• Female only.
• Interested candidates should possess an OND, HND, or Degree with 3 years experience.
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work at night, through weekdays, weekends and public holidays.