Customer Relations Manager

Location: Lagos

Description

• This role ensures partners are successful on the platform, driving adoption, retention, and overall satisfaction.
• The Customer Relations Manager is responsible for onboarding, supporting, and growing relationships with restaurant partners.

Key Responsibilities
Restaurant Onboarding:

• Train restaurant staff on platform usage and best practices
• Lead onboarding for new restaurant partners
• Ensure accurate setup of menus, availability, and reservation settings

Partner Relationship Management:

• Proactively check in to ensure partner satisfaction and success
• Build strong, long-term relationships with clients
• Serve as the primary point of contact for restaurant partners

Performance Monitoring & Optimization:

• Provide insights and recommendations to improve performance
• Monitor restaurant performance on the platform (reservations, usage, engagement)
• Identify underperforming accounts and implement improvement plans

Subscription & Account Management:

• Handle billing-related inquiries in coordination with finance
• Ensure partners are on the right plans for their needs
• Manage subscriptions, renewals, and upgrades

Feedback & Product Improvement:

• Advocate for partner needs internally
• Collaborate with product and engineering teams to improve the platform
• Gather feedback from restaurant partners

Key Requirements

• Comfortable working with data and performance metrics.
• Minimum of 3 years customer relations experience
• Organized and detail-oriented
• Experience in account management, customer success, or hospitality
• Strong communication and relationship-building skills

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note

• Please include the job title and name you are applying for in the subject line of your email to help us process your application efficiently.
• We look forward to reviewing your experience and learning more about how you can contribute to the MoreTables team.