Senior Business Manager

We are recruiting to fill the position below:

Job Title: Senior Business Manager

Job Identification: 806
Location: Adamawa
Job Schedule: Full time

About the Role

• The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising / influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase Revenue Earning Customer Net Additions – Prepaid:

• Oversee activating connections as per the stipulated turnaround times
• Monitor churn & grace periods
• Identify and formulate zonal sales strategies to help drive gross additions
• Supervise health of acquisitions and compliance on activations

Increase Revenue Earning Customer Net Additions – Postpaid:

• Monitor churn & grace periods
• Identify and formulate zonal sales strategies to help drive gross additions
• Oversee activating connections as per the stipulated turnaround times
• Supervise health of acquisitions and compliance on activations

Achieve Net Revenue of the Zone:

• Drive the reduction of recharge turnovers and first bill churn & zero recharge.
• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
• Propose and drive VAS Up selling activities

Delivery on Channel Satisfaction Score:

• Monitor the timely disbursement of claims to the market, regular trade service.
• Implement the audit and review of channel partners & distributors to ensure Healthy ROI
• Conceptualize, design and implement channel delight activities

Expand Distribution Width and Depth:

• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets

Network Coverage & Quality:

• Network optimization
• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone.
• New sites ROI and deployment

Delivery Showroom Experience:

• Ensure showroom employees are upskilled in industry training and certifications for the role
• Ensure provision of standard infrastructure at zonal showrooms
• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores

Achieve Employee Engagement Scores in Line With the Engagement Target for the Business Area:

• Continuously motivating the front-line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. From engagement survey.

Qualifications
Educational Qualifications:

• Masters in Business Administration is an advantage.
• Bachelor’s Degree in Management or related Social Sciences

Relevant Experience & Functional / Technical Skills:

• Minimum of 12 years of experience in Retail Sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Extensive sales and business development experience with proven expertise in revenue generation and growth
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
• Excellent product knowledge

Other Requirements:

• Excellent presentation and communication skills
• Team Player: Independent, confident and objective
• Excellent at driving Execution Excellence
• Excellent and proven leadership skills
• Excellent Numerical Acumen and Analytical thinking skills
• A strong Customer – centric orientation.
• Attention to details
• Excellent Relationship Management skills