Assistant Store Manager

We are recruiting to fill the position below:

Job Title: Assistant Store Manager

Location: Lekki, Lagos
Employment Type: Full-time
Reports To: Store Manager / CEO / Operations Manager

Job Summary

• The manager will ensure the store operates with the organisation’s signature luxury, efficiency, and professionalism.
• The Assistant Store Manager serves as the primary point of leadership on the floor—driving sales, ensuring exceptional client experiences, supervising staff, and maintaining operational excellence. The store manager is to report daily to senior management.
• The Assistant Store Manager is responsible for the day-to-day operations of a dry bar and retail space.
• This role oversees hair stylist scheduling, team management, customer service, sales, and inventory control.

Job Responsibilities
Store Operations (Opening & Closing Duties):

• Perform end-of-day cash reconciliation and financial reporting to management.
• Open and close the store daily, ensuring all systems, equipment, and the Wix POS platform are functioning properly.
• Ensure all service stations, tools, and equipment are sanitised and reset for the next day.
• Maintain store cleanliness, product displays, and ambience in line with luxury aesthetic.

Staff & Stylist Management:

• Conduct daily briefings, assign responsibilities, and supervise performance.
• Handle shift changes, leave requests, and ensure adequate staffing at all times. Have this reported and approved by HR.
• Support stylists with service flow and ensure consistent service quality.
• Monitor attendance, punctuality, and policy compliance.
• Provide coaching and escalate disciplinary or performance issues where necessary.
• Create and manage weekly and monthly schedules for hair stylists and support staff.

Customer Service & Sales:

• Greet clients with the appropriate welcome messages.
• Maintain expert product knowledge of wigs, extensions, accessories, and haircare tools.
• Oversee booking/check-in systems and support smooth client movement through the dry bar.
• Handle customer complaints professionally and resolve issues promptly.
• Ensuring a high customer experience.
• Actively drive sales through product recommendations, upselling, and knowledge of the organisation’s services.

Pos / Wix Sales Platform Management:

• Update inventory, services, product listings, and promotions on Wix.
• Process all customer checkouts, bookings, and payments using Wix.
• Generate weekly and monthly sales reports.
• Troubleshoot POS issues and liaise with management for support when necessary.
• Monitor daily sales and ensure accurate POS records.

Inventory & Stock Management:

• Track discrepancies and escalate to management if anything is out of control.
• Prepare restocking requests and coordinate with management for ordering.
• Perform daily stock counts and maintain accurate inventory records in Wix. (opening and closing stock).
• Receive and inspect incoming goods, ensuring quality control.
• Monitor daily usage of consumables (hairsprays, wax sticks) and ensure stock availability for stylists.
• Oversee stock levels across retail items, wigs, hair extensions, styling tools, and consumables.

Administrative & Reporting Duties:

• Maintain accurate staff records and communicate HR-related issues to management.
• Track customer feedback and summarise service-quality trends.
• Prepare weekly operational reports covering sales, inventory, attendance, and stylist productivity.
• Ensure all opening, closing, and sanitization checklists are completed.

Brand Standards & Store Experience:

• Train staff on customer service etiquette and appearance expectations.
• Ensure wig displays, mannequin heads, and styling stations remain neat, and aligned with brand standards.
• Uphold the company’s luxury brand standards in service, tone, and visual presentation.
• Maintain an organised, aesthetically consistent environment at all times.

Qualifications and Experience
Experience:

• Minimum 3 years’ experience in retail, beauty, management, or hospitality leadership.
• Comfortable using POS systems; Wix POS experience is a strong advantage.
• Previous experience managing staff schedules and leading a team.
• Strong background in customer service within a luxury or high-end environment.

Skills:

• Ability to multitask and perform under pressure in a fast-paced environment.
• Strong leadership and team management capability.
• Tech-savvy and familiar with digital tools (POS, scheduling apps, inventory systems).
• Excellent organisational and scheduling skills.
• High attention to detail, especially with store aesthetics and product presentation.
• Excellent communication, conflict resolution, and customer-facing skills.
• Confident sales ability with a track record of meeting sales goals.

Personal Qualities:

• Professional, polished, and customer-focused.
• Proactive, solution-driven, and capable of working independently.
• Luxury mindset—calm, hospitable, and service-oriented.
• Honest, disciplined, and able to handle confidential information.
• Dependable, punctual, and committed to store success.

Work Conditions:

• Tuesday – Thursday: 9:30 AM – 7:00 PM
• Monday: Store closed (administrative tasks may be assigned as needed).
• Sunday: 1:00 PM – 7:30 PM
• Friday & Saturday: 9:30 AM – 7:30 PM

Remuneration

• Competitive salary.
• Performance-based bonuses (optional).
• Staff discount on products (optional).

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job title as the subject of the email.

Note: The Assistant Store Manager is required to arrive 30 minutes before opening and remain after closing to complete all operational tasks.