Female Retail Sales Associate

We are recruiting to fill the position below:

Job Title: Female Retail Sales Associate

Location: Wuse Zone 1, Abuja (FCT)
Employment Type: Full-time
Work Schedule: days per week (9:00 AM – 6:00 PM) 2 compulsory Sundays per month

Job Description

• The Sales Associate will serve as the face of the store by delivering excellent service, maintaining appealing displays, and contributing to a welcoming shopping environment.
• We are seeking a vibrant, creative, and customer-focused Sales Associate to join our retail team.
• This role is ideal for someone who enjoys helping customers, curating thoughtful gift selections, wrapping items beautifully, arranging products aesthetically, and supporting day-to-day store operations.

Key Responsibilities
Customer Service & Sales Support:

• Always maintaina positive brand image.
• Assist customers in selecting gifts, décor, kitchenware, kids’ items, and specialty products.
• Provide product knowledge, recommendations, and creative gift ideas.
• Process transactions accurately using the POS system.
• Handle customer concerns politely and professionally.
• Curate thoughtful gift combinations based on occasion and customer preference.
• Wrap gifts neatly and beautifully using wrapping paper.
• Greet customers warmly and create a friendly, engaging shopping experience.

Store Operations:

• Restock merchandise regularly and ensure products are properly tagged and priced.
• Support general store upkeep and smooth daily operations.
• Maintain cleanliness and organization across displays, shelves, counters, and stock areas.
• Assist with receiving shipments, unpacking goods, and organizing the stockroom.
• Open and / or close the store according to established procedures.

Visual Merchandising:

• Help create attractive, on-brand product displays that align with store themes.
• Ensure shelves and display tables are neat, visually appealing, and fully stocked.
• Refresh merchandising layouts as inventory or seasonal themes change.
• Assistin styling products for in-store presentation and marketing content.

Inventory Management:

• Report low-stock items, fast-moving products, and customer requests to the Supervisor.
• Conduct inventory counts and help monitor product levels.
• Track new arrivals and support accurate inventory documentation.

Teamwork & Communication:

• Work collaboratively with fellow team members and management.
• Support a positive, healthy team environment.
• Communicate customer feedback, issues, or store needs clearly and promptly.

Digital & Instagram Responsibilities:

• Support online visibility and engagement, resulting in increased sales.
• Prepare products for content creation cleaning, arranging, and styling items.
• Assist with capturing product photos/videos for Instagram and other digital platforms
• Reply to simple online inquiries or comments when requested.
• Notify the marketing team of new arrivals or content opportunities.

Qualifications

• Minimum of 2 years of retail sales experience, preferably in a gift, décor, or home store.
• Ability to stand for extended periods and lift to 30 lbs.
• Strong attention to detail and good merchandising skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Friendly, positive attitude with strong communication skills.
• OND, HND, or Bachelor's Degree in a relevant field.
• Comfort using a POS system (training provided).
• Must be customer-oriented, professional, and eager to learn.
• Ability to curate gifts and wrap items neatly.
• Completed customer service training.

Personal Attributes:

• Customer-focused and solution-oriented.
• Creative eye for displays and gift ideas.
• Proactiveness and ability to think outside the box.
• Reliable and punctual.
• Show respect by communicating politely, valuing others, and maintaining professionalism at all times.
• Detail-oriented and organized.
• Team player with a willingness to learn.
• Friendly, confident, and approachable.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Female Sales Associate” as the subject of the email.

Note: An aptitude test will be conducted as part of the recruitment process.