Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Position: Retail Analyst
Job Id: 752
Job Location: Lagos
Job type: Full-time
About the Role
- The Retail Analyst supports the Retail Operations Lead by providing data-driven insights to optimize retail performance across Airtel Nigeria’s store network.
- This role focuses on analyzing sales trends, customer behavior, and operational metrics to improve decision-making, enhance efficiency, and drive revenue growth.
- The ideal candidate is detail-oriented, analytical, and passionate about translating data into actionable business insights.
Responsibilities
Data Analysis & Reporting:
- Collect, analyze, and interpret retail performance data across all stores and regions.
- Prepare daily, weekly, and monthly performance reports and dashboards.
- Track key metrics such as sales, footfall, conversion rates, and product performance.
Sales & Performance Insights:
- Identify trends, gaps, and opportunities to improve store performance.
- Support the Retail Operations Lead with insights to drive sales strategies and initiatives.
- Conduct variance analysis against targets and recommend corrective actions.
Inventory & Product Performance Monitoring;
- Analyze stock levels, product availability, and sell-through rates.
- Identify slow-moving or high-demand products and provide recommendations.
- Collaborate with supply chain teams to ensure optimal stock distribution.
Customer Experience Analytics:
- Analyze customer feedback, complaints, and satisfaction metrics (CSAT/NPS).
- Provide insights to improve in-store customer experience and service delivery.
- Monitor service turnaround times and identify improvement areas.
Process Improvement Support:
- Identify inefficiencies in retail operations using data analysis.
- Support process improvement initiatives and track their impact.
- Assist in the rollout and evaluation of new retail programs and campaigns.
Stakeholder Collaboration:
- Work closely with retail teams, sales, marketing, and finance departments.
- Provide analytical support for business reviews and strategy sessions.
- Present insights and recommendations to internal stakeholders.
Qualifications
Educational Qualifications:
- Bachelor’s degree in Business, Economics, Statistics, Data Analytics, or related field.
Relevant Experience & Functional / Technical Skills:
- Minimum of 5 years of experience in data analysis, retail analytics, or business intelligence.
- Experience in telecom, retail, or FMCG is an advantage.
- Strong analytical and quantitative skills
- Proficiency in Microsoft Excel (advanced) and data visualization tools (e.g., Power BI, Tableau)
- Ability to interpret large datasets and generate actionable insights
- Good communication and presentation skills
- Attention to detail and problem-solving ability
- Basic understanding of retail operations and KPIs.
Note: Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
