Customer Service Representative (Male) Job

Talent Management Alliance (TMAsourcing Solutions) is a people focused HR consulting firm committed to helping companies and businesses attract, manage and retain the right talent.

TMAsourcing Solutions is a comprehensive HR solutions provider specializing in recruitment and tailored HR services across various industries, including Healthcare, Telecommunications, Hospitality, IT, Financial Services, Retail, Manufacturing and more. We are dedicated to connecting businesses with top talent, delivering strategic HR services that align with business goals, and supporting long term workforce and organizational success.

Job Description

• We are hiring a Customer Service Representative (Male) for a food and logistics company in Alaro, Ibadan. The ideal candidate will handle walk-in and online customer inquiries, provide accurate information, resolve issues, and ensure smooth shipment documentation and processing.

Key Responsibilities

• Attend to walk-in and online customer inquiries.
• Provide accurate details on shipping rates, timelines, and services.
• Handle complaints professionally and ensure quick resolution.
• Maintain proper customer and transaction records.
• Collaborate with team members to improve service quality.
• Support shipment processing, packaging, and documentation.

Requirements

• OND/NCE/HND/ Bachelor’s degree in any related field.
• 1-3 years of experience in customer service (preferably logistics/shipping).
• Male, aged 20 - 30 years and willing to work on weekends.
• Must live around Alaro and it's environment in Ibadan
• Proficiency in Google Suite (Sheets, Drive, Gmail).
• Strong communication, interpersonal, problem-solving skills. computer, and social media savvy skills
• Must be reliable, proactive, and trustworthy
• Must be smart and proactive.

Benefits

• Salary: N130,000 monthly
• HMO after 6 months.
• 2 weeks paid leave after confirmation.
• Quarterly performance bonus (up to ?40,000).
• On-the-job training and growth opportunities.