QA Specialist

???? Description

• Identify areas for improvement in customer service processes and recommend changes.
• Develop and implement QA programs to enhance customer experience.
• Conduct regular audits of customer interactions and provide feedback.
• Analyze customer feedback to identify trends and develop solutions.
• Collaborate with teams to implement best practices and improve processes.
• Maintain QA reports and metrics to track performance.

???? Requirements

• Bachelor's degree in Quality Management, Engineering, or related field.
• Minimum 1 year of QA experience in customer service/call center industries.
• English language at advanced level (C1/C2).
• Knowledge of QA platforms (Zendesk QA, Playvox, Scorebuddy, Maestro).
• COPC certification would be a strong plus.

???? Benefits

• Fast-paced international company with gaming, e-commerce, and tech clients.
• Diverse culture with 80+ countries and 25+ languages.
• Innovative digital tools and continuous learning opportunities.
• Udemy Business access for learning and development.
• Employee engagement activities and communities like 5CA Connect, Pride.

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