Customer Service Representative (Outbound) Job

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

About the Role

• We are seeking proactive and articulate individuals to join our team as Customer Service Representatives doing Outbound Survey calls.
• The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and record accurate responses.
• This role requires excellent communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Key Responsibilities

• Make outbound calls to customers to conduct surveys as assigned.
• Accurately record and report responses in the designated system.
• Adhere to daily calling targets and project timelines.
• Maintain professionalism and confidentiality on all calls.
• Escalate any challenges or feedback from respondents as required.

Requirements

• Minimum of OND / HND / B.Sc Degree
• Excellent verbal communication and interpersonal skills.
• Previous experience in a call center, customer service, or telemarketing role is an added advantage.
• Preferably fluent in Hausa and/or Yoruba language
• Strong attention to detail and data entry accuracy.
• Must be available for immediate resumption.
• Proximity to Maryland is a plus
• Opportunity to gain hands-on experience on a high-impact project.

Salary
N100,000 per month.