Outlet Manager

Job Title: Outlet Manager - QSR / Fast Food Chain

Location: Owerri, Imo
Employment Type: Full-time

Job Description

• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company's policies and procedures to provide the most satisfactory services to customers.
• The Outlet Manager oversees the day - to - day operation of an outlet.

Key Responsibilities

• Schedule orientations and job trainings for outlet associates.
• Develop a cost-effective operational plan to achieve outlet goals.
• Plan and assign daily workloads to outlet associates.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Develop marketing strategies to improve sales and profitability.
• Develop and enforce established policies and procedures.
• Oversee the daily operations of the outlet for efficient operations.
• Assist in cash handling activities and develop expense and revenue reports.
• Establish operational strategies to meet quality and customer service standards.
• Address customer queries courteously and ensure customer satisfaction.
• Analyze and resolve problems in a timely and accurate manner.
• Organize regular meetings to discuss issues and updates.
• Organize special events and entertainments to attract more customers.

Qualifications

• Highly experienced in food products and services.
• Minimum of five (5) years of relevant work experience in a food services organization.
• Fluency in English is essential, with superior oral and written communication skills.
• First Degree in Food Science & Technology, Catering, or related fields.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.