Assistant Outlet Manager

Allen Professional Services - Our client, a Fast Food Chain, is recruiting to fill the position below:

Job Position: Assistant Outlet Manager - QSR

Job Location: Owerri, Imo
Employment Type: Full-time

Job Overview

• The Assistant Outlet Manager is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Reports to the Outlet Manager.
• Manage the Outlet (in the absence of an Outlet Manager).
• Operations & service delivery.
• Staff supervision & discipline.
• Sales & performance management.
• Inventory & stock control.
• Compliance & reporting.
• Training & quality control.

Key Performance Indicators(KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to SOPs and company policies.

Requirements

• Minimum of B.Sc.
• 2 – 4 years of experience in a QSR supervisory role.
• Strong understanding of restaurant operations.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and conflict resolution skills.
• Good numerical and reporting skills.
• Ability to work under pressure and manage shifts.
• High level of integrity and accountability.
• Customer-focused mindset.

Method of Application
Interested and qualified candidates should send their recent CV to: [email protected] using the Job Position as the subject of the mail.