Station Manager

Location: Along Imo Modern Market Layout, Irette, Owerri - Imo
Employment Type: Full-time
Reports To: Area Manager / Regional Operations Officer

Job Summary

• The role oversees daily station operations, ensures the achievement of sales and financial targets, manages employees, maintains optimal inventory levels, enforces Health, Safety, Security, and Environment (HSSE) standards, and ensures exceptional customer service.
• The Station Manager is responsible for the overall management, profitability, and operational performance of the retail service station.
• The Station Manager is accountable for ensuring the station operates efficiently, complies with company policies and regulatory requirements, and delivers sustainable business growth.

Key Responsibilities
Station Operations Management:

• Manage the overall day-to-day operations of the station.
• Coordinate maintenance activities to minimize downtime.
• Ensure compliance with company operational standards and regulatory requirements.
• Ensure uninterrupted availability of petroleum products and retail merchandise.
• Develop and implement operational plans to improve efficiency and profitability.
• Monitor station facilities, pumps, tanks, generators, and equipment to ensure optimal functionality.

Sales and Business Performance:

• Develop initiatives to increase fuel and non-fuel sales.
• Identify business opportunities to improve station revenue.
• Ensure effective merchandising and product availability.
• Monitor daily sales performance and profitability.
• Drive the achievement of monthly, quarterly, and annual sales targets.

Financial and Cash Management:

• Review and approve daily sales and reconciliation reports.
• Investigate and resolve financial discrepancies.
• Ensure proper financial controls and adherence to cash handling procedures.
• Monitor operational expenses and implement cost-control measures.
• Oversee daily cash collections, banking, and reconciliations.

Inventory Management:

• Minimize stock losses, product wastage, and shrinkage.
• Oversee inventory management for lubricants, LPG, convenience store items, and other products.
• Investigate stock variances and implement corrective actions.
• Ensure accurate fuel stock monitoring and reconciliation.
• Approve stock requests and coordinate timely replenishment.

Leadership and People Management:

• Foster teamwork, accountability, and a high-performance culture.
• Prepare duty rosters and ensure adequate staffing.
• Recruit, train, coach, and develop station personnel.
• Lead, supervise, and motivate station employees to achieve operational excellence.
• Conduct performance evaluations and provide constructive feedback.
• Enforce company policies, discipline, and performance standards.

Customer Experience:

• Ensure customers receive prompt, courteous, and professional service.
• Maintain a clean, organized, and welcoming station environment.
• Resolve customer complaints and service issues promptly.
• Build strong customer relationships to encourage repeat business.

Health, Safety, Security and Environment (HSSE):

• Conduct regular safety inspections and risk assessments.
• Promote a culture of safety and environmental responsibility.
• Ensure firefighting equipment and emergency systems are functional.
• Lead incident investigations and implement corrective actions.
• Ensure full compliance with all HSSE policies, procedures, and statutory regulations.

Compliance and Administration:

• Prepare and submit daily, weekly, and monthly management reports.
• Coordinate internal and external audits and implement audit recommendations.
• Ensure compliance with company policies, industry regulations, and government requirements.
• Maintain accurate operational, financial, inventory, and personnel records.

Stakeholder Management:

• Represent the station professionally in all business engagements.
• Maintain effective communication with the Area Manager and Head Office.
• Liaise with suppliers, contractors, regulatory agencies, and other external stakeholders.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 1 - 4 years experience.

Supervises:

• Lubricant Sales Attendants
• Cashiers
• Security Personnel
• Pump Attendants
• Station Supervisor
• Cleaners and other station support staff.

How to Apply
Interested and qualified candidates should send their resume to: [email protected] using the Job Title and Location as the subject of the email (e.g., Station Manager – Owerri).

Note: Only candidates that resides close to the proposed location will be considered.