OpenLMIS Technical Manager Consultant

We are recruiting to fill the position below:

Job Title: OpenLMIS Technical Manager Consultant

Location: Abuja
Employment Type: Contract

Purpose of the Consultancy

• VillageReach seeks to engage a qualified OpenLMIS Technical Manager Consultant to provide technical and operational leadership for the implementation, optimization, and support of OpenLMIS in Nigeria.
• The consultant will work closely with the National Primary Health Care Development Agency (NPHCDA), implementation partners, and technical teams to ensure effective deployment, support, integration, and sustainability of OpenLMIS within the national digital health ecosystem.

Scope of Work
The Consultant will be responsible for the following:
Technical Leadership & System Implementation:

• Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability.
• Support system configuration, customization, testing, rollout, and post-deployment support.
• Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans.
• Lead and coordinate OpenLMIS implementation, optimization, and support activities.
• Coordinate integration planning with relevant national health information systems and interoperability platforms.

Stakeholder Coordination & Technical Liaison:

• Support governance, implementation planning, and sustainability initiatives for OpenLMIS.
• Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams.
• Bridge communication and operational gaps between technical and programmatic stakeholders.
• Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.

Helpdesk & User Support Oversight:

• Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring.
• Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives.
• Support end-user adoption through technical guidance and structured support mechanisms.

Capacity Building & Documentation:

• Support knowledge transfer and capacity strengthening for government and partner teams.
• Develop and maintain technical and operational documentation, guidance materials, and user support resources.
• Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders.

Monitoring & Reporting:

• Track implementation progress, risks, dependencies, and support issues.
• Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.
• Provide regular technical and operational updates to VillageReach and relevant stakeholders.

Deliverables
The Consultant will be expected to deliver:

• Helpdesk and escalation management reports
• Training coordination materials and user guidance documentation
• Integration and interoperability coordination support
• Implementation and technical support plans
• Regular progress and risk updates
• System configuration and rollout support documentation
• Requirements gathering and technical specification documents

Requirements
Required Qualifications and Experience:
The ideal consultant should possess:

• At least 2 years of experience in technical coordination or management roles, including supervision of support or technical teams.
• 3–5 years of experience supporting digital health systems, eLMIS/HIS platforms, or enterprise software implementations.
• Bachelor’s Degree in Computer Science, Information Technology, Health Informatics, Information Systems, Public Health, Supply Chain Management, or related field. A Master’s degree is an added advantage.

Demonstrated experience in:

• Helpdesk and support management
• Requirements gathering and technical documentation
• Experience with OpenLMIS strongly preferred; familiarity with systems such as DHIS2, OpenMRS, ERP/WMS platforms is an advantage.
• Experience working within donor-funded or public health supply chain programs is preferred.
• Stakeholder coordination with Ministries of Health and partners
• Issue escalation and technical troubleshooting
• Strong understanding of digital health ecosystems and interoperability concepts.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• System implementation and rollout

Reporting Line:

• The Consultant will report to the designated VillageReach Program Lead and collaborate closely with government counterparts, implementation partners, and technical teams.

Duration and Nature of Engagement:

• This consultancy is expected to be full-time for an agreed contract period, subject to project needs and funding availability.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• VillageReach is committed to safeguarding children, vulnerable adults, and communities.
• All consultants are expected to comply with VillageReach safeguarding, anti-bribery, confidentiality, and code of conduct policies.
• VillageReach is an equal opportunity organization committed to diversity and inclusion.

Application Requirements

• Proposed daily or monthly consultancy rate in USD
• Updated CV
• Availability/start date.
• Cover Letter highlighting relevant experience