Fila Yoruba Recruitment for Customer Service Intern

Fila Yoruba is a proudly indigenous brand that celebrates the heritage and elegance of the Yorùbá man. We craft premium caps for discerning gentlemen using authentic vintage, etc. Each piece is a timeless blend of tradition, craftsmanship, and cultural pride—designed to make a bold and dignified statement.

Key Responsibilities

• Answering Calls: Responding to incoming customer inquiries and addressing their concerns professionally.
• Providing Information: Offering accurate details about our services, pricing, and company policies.
• Issue Resolution: Identifying customer problems and providing timely and effective solutions.
• Data Entry & Customer Assistance: Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
• Follow-up: Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
• Service Improvement: Providing feedback on the efficiency of customer service processes to enhance overall performance.

Requirements

• A Bachelor's Degree (BA / BSc / HND) in a relevant field.
• Excellent spoken and written English communication skills.
• MUST be fluent in Yoruba Language
• Strong problem-solving abilities and a proactive approach to customer support.
• Good interpersonal skills with a customer-first mindset.
• Ability to stay organized and adhere to schedules.
• Multitasking skills and keen attention to detail.
• Proficiency in using CRM software and other relevant tools.

Method of Application
Interested and qualified candidates shouldsubmit their CV and a cover letter to: [email protected] using the Job Position as the subject of the mail.

Note: For more enquires text via whatsapp on 09160602848.