Information Technology & Partnerships Supervisor

We are recruiting to fill the position below:

Job Title: Information Technology & Partnerships Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Microinsurance

Job Summary

• The successful candidate will serve as the link between Information Technology, Business Development, Marketing, and Operations, ensuring seamless technology-driven service delivery while expanding the Company's distribution network through strategic alliances.
• The Information Technology & Partnerships Supervisor will be responsible for overseeing the Company's IT infrastructure, driving digital transformation initiatives, developing strategic partnerships, and supporting business growth through innovative technology solutions and digital marketing initiatives.

Key Responsibilities
Information Technology Management:

• Support business intelligence through effective data management, reporting, and analytics.
• Coordinate the implementation of technology solutions that improve customer onboarding, policy administration, underwriting, claims management, and customer experience.
• Oversee the Company's IT infrastructure, systems, networks, and digital platforms.
• Monitor IT performance and recommend improvements that enhance operational efficiency.
• Ensure optimal system availability, cybersecurity, data integrity, and regulatory compliance.
• Ensure business continuity, disaster recovery, and information security best practices.

Strategic Planning & Digital Transformation:

• Develop and implement IT strategies aligned with the Company's business objectives.
• Drive digital transformation initiatives that improve operational efficiency and customer engagement.
• Recommend innovative technology solutions that support business growth and market competitiveness.
• Prepare and manage departmental budgets relating to Information Technology and digital initiatives.
• Monitor emerging technologies and recommend opportunities for business improvement.

Digital Marketing & Business Development:

• Support lead generation and customer retention initiatives.
• Track digital sales performance against approved business targets.
• Coordinate internal digital marketing activities across multiple online platforms.
• Monitor campaign performance and optimize marketing initiatives for improved results.
• Develop and implement digital marketing strategies that increase customer acquisition and brand visibility.
• Collaborate with Marketing and Business Development teams to increase market share.

Reporting & Business Analytics:

• Provide recommendations based on business intelligence and market insights.
• Present business performance reports to Executive Management.
• Monitor digital marketing performance, partnership effectiveness, and IT service delivery.
• Analyze customer behaviour, production performance, and underwriting trends.
• Prepare weekly, monthly, quarterly, and annual management reports.

Leadership & People Management:

• Promote innovation, teamwork, accountability, and continuous improvement.
• Drive high performance through effective performance management.
• Coach, mentor, and develop team members.
• Ensure compliance with Company policies and regulatory requirements.
• Supervise the Information Technology function.

Qualifications & Experience

• Previous experience working with Cooperatives, Trade Associations, MFIs, or Financial Inclusion programmes will be an added advantage.
• Master's Degree will be an added advantage.
• Professional certifications such asITIL, PMP, Prince2, Digital Marketing, Google Analytics, Microsoft, Cisco, AWS, or related certifications will be an added advantage.
• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Information Systems, or any related discipline.
• Minimum of 5–7 years'progressive experience in Information Technology, Digital Transformation, Business Development, Partnerships, or related functions.
• Experience within theInsurance, Microinsurance, Financial Services, Fintech, or Microfinanceindustry is highly desirable.

What We Offer

• Career Growth Opportunities
• Health Insurance (HMO) for employee and eligible dependants
• Annual Leave
• Pension Contribution
• Highly Competitive Salary
• Collaborative and Innovative Work Environment.
• Continuous Learning and Professional Development