IT Specialist

We are recruiting to fill the position below:

Job Title: IT Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities
Desktop and End-User Support:

• Provide daily support and maintenance for company desktops, laptops, printers, projectors, and other peripheral devices.
• Support IT setup for employee onboarding, internal transfers, and offboarding, including workstation preparation, account setup, and IT asset collection.
• Install, configure, reinstall, and troubleshoot operating systems, office software, browsers, and other commonly used applications.

Network and Infrastructure Support:

• Troubleshoot network issues, manage IP allocation, and support office cabling and connectivity-related work.
• Maintain and support the company’s LAN, Wi-Fi, VPN, firewalls, routers, switches, and other network infrastructure.
• Coordinate the maintenance and support of low-voltage systems, including access control, CCTV, and office telephony where applicable.

Business Applications and Account Administration:

• Provide day-to-day support for business systems and coordinate with second-line support teams or external vendors to resolve complex issues when needed.
• Support the maintenance or development of internal scripts and lightweight automation tools based on business needs, where applicable.
• Manage user accounts and access permissions for email, instant messaging, OA, ERP, CRM, finance systems, and other business applications.

Information Security Support:

• Assist in implementing data backup policies and conducting access control reviews and basic security checks.
• Participate in the response and handling of IT security incidents, including malware infections, ransomware, and potential data leakage issues.
• Support endpoint security management, including antivirus protection, patch deployment, and control of USB devices and other peripherals.

IT Asset Management:

• Support software compliance and license management.
• Maintain accurate IT asset records and manage the full lifecycle of IT assets, including procurement, allocation, transfer, repair, and disposal.
• Conduct quarterly and annual IT asset inventory checks to ensure alignment between physical assets and system records.

Vendor and Procurement Support:

• Support vendor communication, quotation comparison, and procurement coordination for hardware, software, and outsourced IT services.
• Assist in tracking maintenance contracts, renewals, and service level agreement (SLA) performance.

Processes and Documentation:

• Prepare, update, and maintain IT policies, request procedures, operating guidelines, and emergency response plans.
• Build and maintain IT knowledge base materials and FAQ documentation, and provide basic IT orientation and support for new employees.

Job Requirements

• Experience in user account administration and access control for enterprise systems.
• Relevant IT certifications will be an advantage.
• Basic understanding of endpoint security, patch management, data backup, and IT asset management.
• Familiarity with LAN, Wi-Fi, VPN, routers, switches, firewalls, and basic network administration and troubleshooting.
• Bachelor’s degree or above in Information Technology, Computer Science, Network Engineering, or a related field.
• At least 2 years of relevant experience in IT support, IT administration, system operations, or infrastructure support.
• Solid knowledge of Windows operating systems, Microsoft Office applications, common office hardware, and end-user troubleshooting.
• Good communication and coordination skills, strong service awareness, and solid problem-solving ability.