QA Tester (Hybrid)

We are recruiting to fill the position below:

Job Title: QA Tester

Location: Magodo Phase 1, Lagos (Hybrid)
Job Type: Full-Time

Position Summary

• We are seeking a detail-oriented QA Tester to ensure the quality and reliability of the MarketEdge CRM platform.
• The ideal candidate will be responsible for developing and executing test strategies, identifying defects, and collaborating with developers to deliver a robust B2C CRM solution that meets enterprise-grade standards for our QSR, hospitality, and retail clients across West and East Africa.

Key Responsibilities
Test Planning and Strategy:

• Develop comprehensive test plans and test cases for B2C CRM modules including Customer Management, Campaign Management, Segmentation, and Loyalty Integration
• Create and maintain test documentation including test cases, test data, and traceability matrices.
• Participate in sprint planning and provide testing effort estimates
• Design test scenarios based on functional specifications, user stories, and acceptance criteria

Manual Testing:

• Conduct cross-browser testing (Chrome, Firefox, Safari, Edge) and mobile responsiveness validation
• Perform UI/UX testing ensuring compliance with design specifications and Ant Design component standards
• Execute functional, regression, and integration tests across all CRM modules
• Verify data integrity across MongoDB collections and validate multi-tenant data isolation
• Test API endpoints using Postman or similar tools, validating request/response payloads and error handling

Automated Testing:

• Monitor test coverage metrics and work to improve coverage targets
• Develop and maintain automated test scripts using Jest and React Testing Library for unit tests
• Create end-to-end test suites using Cypress for critical user journeys
• Implement API automation tests for RESTful endpoints
• Integrate automated tests into CI/CD pipeline for continuous testing

Integration and Performance Testing:

• Test integrations with external systems: Wema Bank Edge Card API, WhatsApp Business API, SMS gateways
• Performance benchmark API response times against 200ms threshold requirements
• Conduct load testing to ensure platform handles 1,000+ concurrent users per tenant
• Validate webhook implementations and event-driven data synchronization

Defect Management:

• Track defect resolution through completion and verify fixes
• Log detailed bug reports with reproduction steps, expected vs actual results, and supporting evidence
• Conduct root cause analysis for recurring issues
• Prioritize defects based on severity and business impact

Required Skills and Qualifications
Technical Skills:

• Experience with API testing using Postman, Insomnia, or similar tools
• Understanding of Git version control and CI/CD practices
• Knowledge of Agile/Scrum methodologies
• Proficiency in test automation tools: Jest, Cypress, or Selenium
• Strong understanding of MERN stack architecture (MongoDB, Express.js, React, Node.js)
• 3+ years of experience in software testing, preferably in CRM or SaaS applications
• Familiarity with MongoDB queries and data validation techniques

Domain Knowledge:

• Understanding of CRM concepts: customer profiles, segmentation, campaign management
• Familiarity with loyalty program mechanics (points, tiers, redemptions)
• Experience testing omnichannel communication systems (SMS, Email, WhatsApp)
• Knowledge of Nigerian fintech regulations and data protection (NDPR) is a plus

Soft Skills:

• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities
• Proactive approach to identifying potential issues and improvements
• Attention to detail and commitment to quality
• Ability to work independently and collaboratively in a remote/hybrid environment

Nice-to-Have Qualifications:

• Familiarity with Docker containerization and cloud platforms (AWS, DigitalOcean)
• Experience with performance testing tools (JMeter, k6, Artillery)
• Understanding of QSR (Quick Service Restaurant) or hospitality industry operations.
• ISTQB or similar testing certification
• Previous experience with IDURAR or similar open-source ERP/CRM platforms