Accessible Publisher Limited is a leading Nigerian book publishing firm with a mission to make high-quality educational materials accessible to all. Founded in 1996, we have a long history of excellence in publishing, printing, and production. Our extensive catalogue spans from elementary to tertiary levels, and we offer a wide range of titles, including textbooks, workbooks, reference books, and more. As a pacesetter in the Nigerian publishing industry, we are fully committed to spreading the tentacles of publishing beyond physical/traditional prints, as all our published titles are now born accessible across all formats (Audiobooks, E-books, Content animations, Braille etc.)
We are recruiting to fill the position below:
Job Title: Information Technology Operations Manager
Location: Ibadan, Oyo
Job type: Full-time
About the Role
- This is a highly hands-on role responsible for ensuring smooth day-to-day IT operations, infrastructure reliability, system uptime, technical support delivery, and enterprise-wide technology coordination.
- The ideal candidate must have practical experience managing IT operations in a multi-company or large operational environment with significant staff, devices, networks, systems, and digital infrastructure.
- The role requires someone who can troubleshoot problems quickly, support users efficiently, implement reliable systems, anticipate operational risks, and drive continuous improvement across the organization’s technology ecosystem.
- The IT Operations Manager will oversee the daily functioning, stability, performance, and security of the Group’s entire IT infrastructure and operational technology systems.
Key Responsibilities
IT Infrastructure & Systems Management:
- Ensure maximum uptime, stability, performance, and reliability of all systems and services
- Oversee and maintain the Group’s IT infrastructure across all subsidiaries and operational units
- Manage servers, hosting environments, cloud services, networking systems, internet infrastructure, and enterprise applications
- Monitor infrastructure health and proactively identify operational risks or system failures
End-User & Technical Support:
- Supervise and coordinate daily IT support operations for staff across multiple departments and subsidiaries
- Resolve hardware, software, networking, email, and systems-related issues efficiently
- Provide escalation support for critical technical incidents
- Ensure effective onboarding and technical setup for new staff and departments
Networking & Connectivity:
- Troubleshoot network outages, bandwidth issues, and connectivity challenges
- Ensure stable connectivity across all operational locations
- Manage LAN/WAN infrastructure, office networking, routers, switches, Wi-Fi systems, VPNs, and internet connectivity
Email & Communication Systems:
- Resolve email delivery and configuration issues across the Group
- Manage company email infrastructure and enterprise communication systems
- Oversee email hosting, DNS records, domain configurations, spam protection, and security policies
Systems Administration & Security:
- Manage user accounts, permissions, access controls, and security policies
- Ensure proper backup systems, disaster recovery procedures, and business continuity planning
- Monitor system vulnerabilities and implement security best practices
- Handle software updates, patches, antivirus systems, and infrastructure maintenance
Hardware & Software Deployment:
- Coordinate procurement, deployment, configuration, and maintenance of IT hardware and software
- Maintain inventory of company systems, devices, licenses, and IT assets
- Standardize technology deployment processes across subsidiaries
Operational Improvement & Planning:
- Anticipate future infrastructure needs and support organizational growth plans
- Collaborate with management to align IT operations with business goals
- Assess current systems and recommend improvements for scalability, efficiency, and security
- Develop IT operational procedures, documentation, and best practices
Vendor & Service Management:
- Monitor third-party services and ensure service reliability
- Coordinate with internet providers, hosting providers, software vendors, and external IT partners
- Manage renewals, subscriptions, hosting accounts, and infrastructure-related services
Requirements
Qualifications:
- Excellent troubleshooting and technical problem-solving abilities
- Strong understanding of business continuity, system reliability, and operational efficiency
- Proven experience supporting a medium-to-large organization or multi-subsidiary business environment
- Minimum of 5+ years practical experience in IT Operations, Systems Administration, or Infrastructure Management
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline
- Excellent communication and leadership abilities
- Ability to work under pressure and manage multiple priorities effectively
- Strong organizational and operational management skills
- Strong hands-on experience managing enterprise IT infrastructure and operational systems
Technical Requirements:
Infrastructure & Systems:
- Shared hosting, cPanel, Plesk, DNS management
- Windows Server & Linux Server administration
- Cloud hosting environments and VPS management
- Backup systems and disaster recovery
- Microsoft 365 / Google Workspace administration
Networking:
- Network troubleshooting and optimization
- LAN/WAN configuration
- Internet and Wi-Fi infrastructure management
- Routers, switches, firewalls, VPNs
Security & Monitoring:
- Antivirus and firewall management
- System monitoring and logging tools
- Endpoint security systems
- Access control systems
Hardware & Deployment:
- Computer setup and maintenance
- Software deployment and updates
- Asset management
- Printers, scanners, and office hardware support
Additional Skills:
- Handled complex technical troubleshooting independently
- Managed enterprise IT operations across multiple departments or companies
- Knowledge of virtualization technologies is an advantage
- Maintained stable and secure infrastructure with minimal downtime
- Supported hundreds of users in a fast-paced operational environment
- Implemented system upgrades, backups, and operational improvements
- Experience supporting media, production, publishing, or e-commerce operations is an added advantage
- Experience managing hosting and web infrastructure is highly beneficial
- Coordinated IT support operations across different business units
- Planned and scaled IT infrastructure for growing organizations
- We Are Looking For Someone Who Has Successfully
- Understanding of database administration and server performance optimization is a plus
- Managed hosting, networking, email, and infrastructure operations professionally
What We Offer
- Dynamic and fast-paced work environment
- Collaborative and innovation-driven culture
- Opportunity to work across multiple industries and operational environments
- Career growth and leadership opportunities
- Performance-based incentives
- Access to modern technology infrastructure
- Competitive salary package
- Opportunity to lead technology operations across a diversified business group
How to Apply
Interested and qualified candidates should send their updated CV/Resume, Cover Letter, summary of relevant infrastructure/projects handled, details of similar organizations or environments previously managed, and Salary expectations to: [email protected] using the Job Title as the subject of the mail.
