Proten International is an award-winning and leading international Human Resource and Management Consulting firm that provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with its business strategy and vision. Founded in 2011 in the United Kingdom, we have since expanded across Europe and Africa, serving clients across the public and private sectors and various industries including Banking, Oil and Gas, Insurance, Information Technology, Real Estate, Energy, FMCG, Manufacturing and many more. In 2015, we launched our Africa office in Lagos, Nigeria and have since provided a range of tailored solutions to various organisations. Our bespoke and innovative solutions cut across: Learning and Development, Recruitment and Talent Acquisition, Outsourcing / Managed Staffing, Enterprise Transformation, HR Advisory, HR Technology Get in touch with us! People | Process | Technology
We are recruiting to fill the position below:
Job Title: Head of Business Operations
Location: Ikeja, Lagos
Employment Type: Full-time
Functional Oversight
- Partnership Management
- Sales and Business Development
- Marketing and Brand Communication
- Customer Success
- Technology Delivery
Job Description
- The role exists to reduce operational dependency on the MD by strengthening accountability structures, improving cross functional execution, institutionalizing reporting rhythm, and supporting the company’s transition toward a more structured and scalable operating model.
- The Head of Business Operations is responsible for driving operational coordination, execution discipline, governance cadence, and performance visibility across our client's core business functions.
Responsibilities
Operational Coordination and Execution:
- Coordinate operational activities across all business functions
- Monitor execution progress and resolve operational bottlenecks
- Drive accountability across functional leads
- Ensure alignment between strategy, execution priorities, and operational delivery
Governance and Performance Management:
- Reinforce delegation matrix and authority clarity
- Support KPI implementation and performance tracking systems
- Monitor operational reporting and escalation management
- Implement operational review cadence across weekly, monthly, and quarterly cycles
Sales and Delivery Alignment:
- Monitor pipeline visibility and operational readiness for execution
- Support recurring revenue operationalization and customer lifecycle continuity
- Improve coordination between Sales, Delivery, Customer Success, and Partnerships
Process Improvement:
- Standardize workflows, reporting formats, and operational processes
- Improve operational visibility and reporting discipline
- Drive process optimization and execution consistency
Leadership Support:
- Support organizational stabilization and institutional maturity initiatives
- Reinforce execution discipline and accountability culture.
- Provide operational reporting and execution visibility to the MD and CEO
Key Performance Indicators
- Reduction in operational escalations to MD
- Delivery coordination efficiency
- Operational review cadence adherence
- Process standardization implementation progress.
- KPI reporting compliance across functions
- Pipeline and execution visibility quality
- Cross functional accountability effectiveness
Requirements
- Strong execution monitoring and governance discipline
- Experience within technology services or consulting environments preferred
- Strong operational leadership capability
- Experience managing cross functional business operations
- Ability to drive accountability without creating operational friction
- MBA, PMP, Lean Six Sigma, or related professional certifications will be advantageous
- Commercial awareness and enterprise coordination capability
- Bachelor’s Degree in Business Administration, Management, Technology, Engineering, or related field with 7 to 10 years relevant experience
- Strong communication and reporting skills
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using ''Head of Business Operations'' as the subject of the email.
Note: Only qualified candidates would be contacted.
Application Deadline:
21st July, 2026.
