Guest Service Agent

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Process reservations, payments, and maintain accurate guest records.
• Respond promptly to guest inquiries, requests, and complaints.
• Coordinate with housekeeping and other departments to meet guest needs.
• Provide accurate information about hotel services, facilities, and local attractions.
• Greet and welcome guests warmly upon arrival.
• Ensure compliance with hotel policies, health, and safety standards.
• Uphold the hotel’s brand image through professional appearance and behaviour.
• Handle check-in, check-out, and room assignments efficiently.

Requirements

• Strong problem-solving ability and attention to detail.
• Diploma or Degree in Hospitality, Tourism, or related field (preferred).
• Excellent communication and interpersonal skills.
• Previous experience in a customer service or hotel front desk role is an advantage.
• Proficiency in hotel management systems (PMS) and MS Office.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

• Teamwork and collaboration.
• Professional grooming and presentation.
• Multitasking and organisational skills.
• Customer service excellence.
• Adaptability and resilience in a fast-paced environment.