Fraud Manager

We are recruiting to fill the position below:

Job Title: Fraud Manager - West Africa

Location: Lagos

Role Overview

• You'll develop country-wide fraud policies and processes, manage KPIs, lead a team of investigators and analysts, build detection solutions, and collaborate with Legal, Internal Audit, and Product teams.
• As Fraud Manager, you'll own the full cycle of consumer fraud risk management from establishing prevention systems and processes, to leading analytical detection and diagnosis of fraud events, to directing investigations and criminal proceedings, to implementing mitigation measures.
• This role directly protects how 7 million customers experience financial trust.
• You'll create a culture of fraud awareness across M-KOPA while managing a large portfolio of investigation and assurance engagements.

What You'll Actually Be Doing

• Leading a cross-functional team of investigators and analysts; managing KPIs, driving cost-effective decision-making, and building the internal capability to anticipate systemic fraud risks before they materialise.
• Partnering with Legal and Internal Audit to build and progress criminal investigations and disciplinary proceedings, while embedding fraud awareness culture through formal training and cross-functional control gap assessments.
• Developing and owning country-wide fraud prevention policies and detection systems — integrating data analytics, technology solutions, and field investigation operations into a single cohesive fraud management function.

What You'll Bring

• Advanced analytical capability across Excel, PowerBI or equivalent data visualisation tools, combined with proven team and project leadership — including field-based operational teams and desk-based analytical resources.
• Current or former police officers with experience in fraud investigation units are strongly encouraged to apply — your investigative instincts, case management discipline, and knowledge of criminal justice systems are exactly what this role demands.
• A Bachelor's Degree in Criminology or a related field, supported by a Certified Fraud Examiner (CFE) credential or comparable fraud certification.
• 5+ years of demonstrable experience in fraud risk prevention, detection, or investigation — through fraud management, forensic investigations, or criminal justice in banking, FinTech, payments, or energy sectors.