Food and Beverage Manager (Hotel)

We are recruiting to fill the position below:

Job Title: Food and Beverage Manager (Hotel)

Location: Oniru, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and customer-focused Food and Beverage Manager to oversee all food and beverage operations within our hotel.
• The successful candidate will be responsible for managing restaurant, bar, banquet, room service, and catering operations while ensuring exceptional guest experiences, operational efficiency, profitability, and compliance with health and safety standards.

Key Responsibilities
Operations Management:

• Ensure high standards of food quality, presentation, and service delivery.
• Monitor guest satisfaction and promptly resolve customer complaints.
• Coordinate with kitchen and service teams to maintain seamless operations.
• Oversee the daily operations of all food and beverage outlets within the hotel.

Team Leadership:

• Foster a positive work environment and promote teamwork.
• Conduct regular performance reviews and coaching sessions.
• Prepare staff schedules and manage workforce planning.
• Recruit, train, supervise, and evaluate food and beverage staff.

Financial Management:

• Develop and manage departmental budgets.
• Analyze sales reports and implement strategies to increase revenue and profitability.
• Monitor food and beverage costs, labor costs, and inventory levels.
• Ensure accurate cash handling and financial reporting procedures.

Inventory & Procurement:

• Coordinate purchasing activities and negotiate with suppliers.
• Manage stock levels and inventory control systems.
• Minimize waste and prevent inventory shortages or losses.
• Ensure proper storage and handling of food and beverage products.

Health, Safety & Compliance:

• Ensure adherence to company policies and industry regulations.
• Conduct routine inspections of food preparation and service areas.
• Implement and maintain health and safety standards.
• Ensure compliance with food safety, sanitation, and hygiene regulations.

Events & Guest Experience:

• Develop promotional activities and special menu offerings to drive sales.
• Collaborate with other hotel departments to deliver exceptional guest experiences.
• Coordinate food and beverage services for meetings, conferences, weddings, and special events.

Key Performance Indicators (KPIs)

• Staff productivity and retention.
• Inventory accuracy and waste reduction.
• Food and beverage revenue growth.
• Guest satisfaction ratings.
• Compliance with health and safety standards.
• Cost control and profit margins.

Requirements
Education:

• Bachelor's Degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.

Experience:

• At least 2 years in a supervisory or managerial role.
• 3–5 years of experience in food and beverage operations within a hotel, resort, restaurant, or hospitality environment.

Skills & Competencies:

• Problem-solving and decision-making skills.
• Strong leadership and team management skills.
• Proficiency in Microsoft Office and hospitality management systems.
• Ability to work under pressure and manage multiple priorities.
• Excellent customer service and communication abilities.
• Financial management and budgeting skills.
• Inventory and cost-control expertise.
• Sound knowledge of food safety and hospitality standards.