Domestic Trainer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The successful candidate should possess a motherly disposition, excellent interpersonal skills, patience, and a genuine passion for mentoring others.
• The ideal candidate will be responsible for preparing newly recruited domestic staff for successful placement by conducting practical training, orientation, and behavioral coaching before deployment to clients' homes.
• Whip-smart Services Provider Limited is seeking a compassionate, mature, and highly organized Training & Development Officer to join our team.
• This role requires someone who can instill professionalism, proper work ethics, and confidence in domestic staff while ensuring they meet the company's quality standards.

Key Responsibilities

• Guide staff on workplace etiquette, communication skills, personal grooming, and customer service.
• Maintain accurate training records and documentation.
• Identify individual training needs and develop improvement plans.
• Monitor trainees' attendance, participation, and overall performance during training.
• Prepare detailed training reports and submit them to management.
• Collaborate with the recruitment team to ensure candidates are deployment-ready.
• Support disciplinary counseling and performance improvement initiatives where necessary.
• Assess trainees' readiness for deployment and provide additional coaching where necessary.
• Conduct refresher training sessions when required.
• Conduct orientation and practical training for newly recruited domestic staff.
• Teach best practices in housekeeping, childcare, elderly care, cooking, laundry, hygiene, and professional conduct.
• Promote the company's values and service standards throughout the training process.

Requirements

• 2–4 years of experience in training, coaching, teaching, HR, or a similar role.
• Strong organizational and time management skills.
• Good knowledge of Microsoft Word and Excel.
• Experience working with domestic staff, caregivers, hospitality staff, or service personnel is an added advantage.
• Strong report-writing and documentation skills.
• Excellent verbal and written communication skills.
• Ability to manage groups and engage people from diverse backgrounds.
• Minimum of an HND or Bachelor's degree in Education, Human Resources, Psychology, Social Sciences, Home Economics, or a related field.

Personal Attributes:

• Ability to inspire discipline, accountability, and confidence in others.
• Patient, empathetic, and emotionally intelligent.
• High level of integrity and professionalism.
• Warm, approachable, and motherly personality.
• Passionate about developing people and helping them succeed.
• Confident public speaker and facilitator.
• Firm but fair when correcting and guiding staff.
• Positive attitude with excellent leadership skills.

What We Offer

• Salary: N100,000 – N120,000 / month.
• A supportive and collaborative work environment.
• Career growth and professional development opportunities.
• Opportunity to make a meaningful impact by developing quality domestic professionals.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Training & Development Officer – Ikeja" as the subject of the email.

Note: Only shortlisted candidates will be contacted.