Director of Customer Success

???? Description

• Set the multi-year CS strategy and operating model for Enterprise.
• Lead, coach, and grow a high-performing CS team (managers and ICs).
• Build global CS playbooks for onboarding, adoption, and renewal.
• Partner with Sales on coverage, renewal strategy, and expansion planning.
• Represent the voice of the customer to Product and Engineering to influence roadmap.
• Own CS operations: processes, forecasting, documentation standards, and CRM/CS platforms.

???? Requirements

• 8+ years in B2B SaaS CS; 4+ years leading people.
• Proven success leading high-touch and digital CS models.
• Strong ops focus; builds processes, playbooks, health scores.
• Excellent cross-functional leadership with Sales, Product, Support, Ops.
• Data/AI tooling to drive NRR, MAU, adoption, efficiency.
• CRM/CS tools mastery (Salesforce, Gainsight, Planhat, ChurnZero, Totango).

???? Benefits

• Culture of Innovation and Collaboration.
• Drone Certification – full backing to obtain FAA Part 107.
• Flexible Work Arrangements – remote-first with flexible schedules.
• Paid Family Leave – time off for family moments.
• Comprehensive Healthcare Coverage – plans to support well-being.
• Career & Growth Development – ongoing learning opportunities.

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Business & Management Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.