Customer Service Officer

Location: Oyo
Employment Type: Contract

Job Summary

• This role requires a commitment to providing exceptional customer service and the flexibility to work 12-hour rotational day and night shifts.
• The ideal candidate must live near Eleyele or Dugbe, be between 20 and 25 years old, and possess intermediate computer skills.
• We are seeking a dedicated and proactive Customer Service Representative to join our dynamic team in Ibadan.

Responsibilities

• Follow organizational procedures, guidelines, and policies.
• Attend to customers' online transactions.
• Handle customer inquiries and complaints via phone, email, and chat.
• Communicate and coordinate with colleagues as necessary.
• Keep records of customer interactions, transactions, comments, and complaints.
• Resolve customer issues promptly and effectively.

Requirements

• Willingness to work rotational day and night shifts.
• Intermediate computer skills, including proficiency in MS Office.
• Must reside in Ibadan, preferably near Jericho.
• Candidates should possess a First Degree or equivalent.
• Ability to work a 12-hour shift.
• Excellent communication and interpersonal skills.
• Age between 20 and 25 years.