Customer Service Assistant

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Locations: Akure - Ondo, Lagos and Delta
Job type: Full time
Job function: Airport Services

Job Role

• Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
• Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage
• Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
• Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
• Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
• Advising and assisting customers on how to process payment for their excess baggage
• Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
• Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
• Ensuring accurate weights of baggage at the check-in desks are captured and processed
• Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store

Qualifications

• Strong ability to pay attention to detail
• High- level numeracy skills
• OND / SSCE
• Exceptional Communication and Interpersonal skills