Customer Care Representative (NYSC)

Vacancy Code: PAM012
Location: Ebutte Meta, Lagos
Employment Type: NYSC

Job Summary

• We are seeking a smart, courteous, and customer-focused Corps Member to join our team. The ideal candidate will serve as the first point of contact for customers, handle inquiries professionally, resolve complaints, and provide support that ensures a positive customer experience. This role is best suited for a corps member who is articulate, tech-savvy, eager to learn, and passionate about customer service.

Key Responsibilities

• Follow up with customers to ensure issues have been resolved satisfactorily
• Support the team in managing customer databases and updating relevant records
• Attend to customer complaints, requests, and feedback, ensuring timely resolution or escalation where necessary
• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media channels
• Maintain proper records of customer interactions, complaints, and resolutions
• Assist with order follow-up, service updates, and other customer support-related tasks
• Escalate unresolved issues or complex complaints to the appropriate department
• Support administrative and operational tasks as assigned by the supervisor
• Provide accurate information about the company’s products, services, policies, and processes
• Maintain a professional and friendly tone in all customer interactions

Requirements

• Previous internship, volunteer, or customer-facing experience is an added advantage
• Must have at least (10 months remaining) in service
• Basic knowledge of Microsoft Office tools, especially Word and Excel
• Must be a serving NYSC corps member
• Strong verbal and written communication skills
• Professional attitude, willingness to learn, and ability to work with minimal supervision
• Ability to multitask, stay organized, and work in a fast-paced environment
• Good problem-solving skills and attention to detail
• Candidates should possess a B.Sc/HND in any relevant discipline
• Good customer service and interpersonal skills