Client Success & Sales Executive in a Leading EdTech and Professional Training Company

Location: Magodo Phase 2, Lagos
Employment Type: Onsite
Preferred Gender: Any
Start Date: Immediate

Job Summary

• The successful candidate will nurture leads, close sales, deliver exceptional customer service, maintain CRM records, and build long-term client relationships while achieving monthly sales targets.
• The Client Success & Sales Executive will manage the complete customer journey from initial enquiry through enrolment and ongoing relationship management.

Key Responsibilities
Lead Management & Sales:

• Prepare quotations, proposals, invoices, and enrolment documentation.
• Maintain an active sales pipeline.
• Follow up consistently until enrolment.
• Recommend suitable training programmes.
• Convert qualified leads into paying clients.
• Respond promptly to enquiries received via phone, email, WhatsApp, social media, website forms, and other communication channels.
• Qualify leads and identify client training needs.

Client Success & Relationship Management:

• Build and maintain long-term client relationships.
• Generate repeat business, referrals, renewals, and upsell opportunities.
• Serve as the primary contact for prospective and existing clients.
• Provide updates on training schedules, examinations, and certifications.
• Ensure smooth onboarding for learners.
• Resolve customer enquiries and escalate complex issues where necessary.

CRM Management:

• Manage automated workflows.
• Maintain accurate and up-to-date CRM records.
• Generate sales and activity reports.
• Track customer interactions and follow-up activities.
• Ensure CRM data accuracy and compliance.

Customer Communication

• Respond promptly to emails, WhatsApp messages, live chats, and social media enquiries.
• Deliver excellent customer service across all communication channels.
• Handle inbound and outbound calls professionally.

Administrative Duties

• Maintain client documentation.
• Coordinate learner registrations and enrolment.
• Assist with scheduling training sessions.
• Perform other duties assigned by management.
• Liaise with instructors, operations, and management.

Meetings & Business Representation:

• Represent Makintouch Consulting professionally.
• Conduct client consultations and presentations.
• Support management during corporate partnership engagements.
• Attend physical or virtual client meetings.

Qualifications

• Experience using CRM platforms such as HubSpot, Zoho CRM, Salesforce, GoHighLevel, Microsoft Dynamics, or similar.
• 2–4 years' experience in Sales, Client Success, Customer Service, Admissions, or Account Management.
• Experience within EdTech, consulting, professional training, or technology services is an added advantage.
• Bachelor's degree in Business Administration, Marketing, Customer Relations, or a related discipline.

Required Skills:

• Strong organisational and time management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Proven customer relationship management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and work under pressure.
• High level of professionalism and integrity.
• Strong sales and negotiation abilities.
• Hands-on CRM experience.
• Self-driven, target-oriented, and results-focused.
• Ability to work independently and as part of a team.
• Ability to manage communications across email, phone, WhatsApp, and social media.

Working Days & Hours:

• 8:30 a.m. – 5:00 p.m.
• Monday – Friday

Employee Benefits

• Monthly sales targets
• Salary review after successful completion of the 3-month probation period.
• Exposure to globally recognised certifications and cutting-edge technologies.
• CRM data accuracy
• Competitive monthly salary of ?150,000.
• Lead response time
• Continuous professional training and development.
• Revenue generation
• Follow-up completion rate
• Repeat business and upselling
• Lead-to-enrolment conversion rate
• Communication response time
• A collaborative, innovative, and supportive work environment.Key Performance Indicators (KPIs)
• Client satisfaction and retention
• Uncapped performance-based commission.
• Career growth and advancement opportunities.

How to Apply
Interested and qualified candidates should send their CV to [email protected] with “Client Succeaa and Sales Executive” as the subject of the email.

Note: Applicants should reside close to Magodo Phase 2 or within a reasonable commuting distance.