Chief Operating Officer (COO)

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

Job Summary

• The role oversees all non-clinical operations, ensuring efficient administration, regulatory compliance, quality standards, operational excellence, optimal resource utilization, and sustainable business growth.
• The Chief Operating Officer (COO) is responsible for providing strategic and operational leadership across all hospital locations within the Group.
• The COO serves as the Group Head of Operations and is accountable for the effective management of personnel, facilities, equipment, and operational systems across all locations, either directly or through delegated management structures, while retaining ultimate responsibility for performance outcomes.

Key Responsibilities
Strategic Leadership & Multi-Location Management:

• Drive operational efficiency and standardization throughout the hospital network.
• Develop and implement operational strategies that align with the organization's vision, mission, and growth objectives.
• Coordinate and supervise operations across all facilities to ensure consistency in service delivery, policy implementation, and organizational culture.
• Serve as the Group Head for all hospital operations across multiple locations.
• Establish performance standards, operational KPIs, and monitoring frameworks across all locations.

Non-Clinical Administration Leadership:

• Ensure seamless coordination between administrative and clinical departments.
• Provide overall leadership and oversight for all non-clinical administrative functions, including:
  • Business Development
  • Customer Experience
  • Finance and Accounts (operational oversight)
  • Corporate Communications
  • Procurement and Supply Chain
  • Information Technology
  • Human Resources
  • Facility Management
  • Security Services

Remote and Multi-Site Operational Management:

• Ensure effective communication and collaboration among all branches.
• Implement reporting systems, technology solutions, and management controls that provide real-time visibility into operations across all locations.
• Demonstrate the ability to effectively manage and monitor multiple hospital locations from any designated operational base.
• Conduct regular operational reviews and site audits to ensure compliance and performance consistency.

Quality Assurance, Training & Compliance:

• Establish and maintain standards for operational excellence and continuous improvement.
• Lead the development and implementation of quality assurance and quality control systems across all locations.
• Ensure staff training, competency assessments, certifications, and compliance with regulatory requirements.
• Ensure compliance with healthcare regulations, accreditation requirements, and organizational policies.
• Promote a culture of quality, accountability, safety, and service excellence.
• Oversee employee onboarding, induction, orientation, and continuous professional development programs.

Operations, Assets & Resource Management:

• Take ultimate responsibility for operational outcomes regardless of delegated management structures.
• Oversee the effective management of all personnel, facilities, equipment, assets, and operational resources across the Group.
• Ensure optimal utilization, maintenance, and replacement planning for hospital infrastructure and equipment.
• Develop systems for monitoring operational efficiency, productivity, and cost control.
• Maintain accountability for operational performance across all locations through direct supervision or delegated authority.

Personnel Management & Organizational Development:

• Drive employee engagement, productivity, discipline, and performance management initiatives.
• Lead, mentor, and develop management teams across all locations.
• Foster a culture of professionalism, teamwork, innovation, and accountability.
• Ensure adequate staffing levels and workforce planning to support operational objectives.

Business Growth & Expansion:

• Support the establishment of new facilities, services, and business ventures.
• Monitor industry trends and recommend innovative solutions that enhance organizational growth and efficiency.
• Identify opportunities for organizational growth, expansion, and increased profitability.
• Build strategic partnerships and relationships that support the Group's expansion objectives.
• Develop and execute strategies to improve revenue generation, operational sustainability, and market competitiveness.

Financial and Operational Performance:

• Drive cost optimization initiatives without compromising service quality.
• Collaborate with the Finance Department to develop and manage operational budgets.
• Monitor operational expenditures and ensure prudent utilization of resources.
• Prepare and present operational reports, performance analyses, and recommendations to Executive Management and the Board.

Risk Management & Corporate Governance:

• Lead business continuity planning and crisis management initiatives.
• Ensure adherence to organizational policies, internal controls, and governance frameworks.
• Identify operational risks and implement appropriate mitigation strategies.
• Support audit activities and ensure prompt resolution of operational findings.

Key Performance Indicators (KPIs)

• Staff productivity and retention rates.
• Equipment uptime and facility management performance.
• Growth in revenue, patient volumes, and market presence.
• Quality assurance and compliance ratings.
• Customer satisfaction scores.
• Achievement of Group operational targets.
• Operational cost efficiency.
• Successful implementation of training and certification programs.

Qualifications & Experience

• Master's Degree in Healthcare Management, Business Administration (MBA), Public Health, or related discipline is highly preferred.
• Professional certifications in Operations Management, Healthcare Administration, Quality Management, or Project Management are an added advantage.
• Minimum of 15 years of progressive management experience, with at least 5 years in a senior leadership role managing multiple healthcare facilities or business locations.
• Bachelor's Degree in Business Administration, Healthcare Management, Hospital Administration, Management Sciences, or a related field.

Required Competencies:

• Staff Development and Training
• Business Growth and Expansion Strategy
• Risk Management and Corporate Governance.
• Financial and Resource Management
• Hospital Administration
• Change Management
• Performance Management
• Strategic Leadership
• Multi-Location Operations Management
• Quality Assurance and Quality Control